Benefits Analyst
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Job Description
Benefits Analyst managing U.S. and Canada benefits data, compliance, vendors, and communications. Supporting Coursera + Udemy’s global online learning platform through automation and process improvement.
Responsibilities:
- Manage employee benefit inquiries, enrollment corrections, qualifying life events, dependent changes, and routine Workday transactions
- Monitor eligibility files, identify discrepancies, reconcile enrollment and payroll deductions, coordinate vendor corrections, and maintain exception logs
- Own follow-ups with benefits vendors and escalate decisions when needed
- Maintain process documentation, controls, and audit trails; recommend and implement process improvements and automation
- Conduct systematic testing and configuration validation in the benefits administration system
- Assist with Form 5500, ACA reporting, nondiscrimination testing, SPD/SMM, and notice distribution
- Support benefits governance and respond to internal and external audit requests
- Partner with Benefits, Legal, Finance, and external advisors on regulatory changes
- Draft, review, and maintain employee-facing benefits communications
- Serve as an escalation point for complex employee benefits questions
- Act as a day-to-day contact for benefits carriers, brokers, and third-party administrators
- Monitor vendor service levels, resolve issues, and support vendor reviews, renewals, and RFP/vendor selection
- Ensure accurate data exchange with vendors and monitor eligibility and payroll feeds
- Manage invoice payment processing, purchase order setup, and related financial workflows
- Drive continuous improvement using AI and new technology solutions
- Contribute to or lead open enrollment, vendor reviews, system implementations, and data analytics projects
Requirements:
- Proven ability to work independently with strong personal accountability and ownership over recurring deliverables
- Demonstrated professional knowledge in benefits administration
- Strong analytical and problem-solving skills
- Hands-on experience with data reconciliation and audits, payroll, or invoice data
- Proven ability to build internal/external partner relationships
- Typically 5+ years of relevant experience (or equivalent combination of education and experience)
- Working knowledge of U.S. benefits regulations, including ERISA, ACA, HIPAA, COBRA, and FMLA
- Strong written communication skills and ability to explain complex benefits topics clearly
- Advanced Excel or Google Sheets skills
- Experience with an HRIS such as Workday, UKG, or ADP and benefits administration platforms
- Strong attention to detail and ability to manage multiple priorities and deadlines
- Ability to handle confidential employee information with discretion and in accordance with privacy requirements
Benefits:
- Comprehensive health and wellness benefits
- Bonus programs
- RSU equity programs
- Global perks
- Opportunities for professional growth and skill expansion
- Flexible choice of working from home, an office, or a collaboration space
- Opportunities to lead or contribute to special projects
- Equal opportunity workplace
- Reasonable accommodations upon request
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