Junior Data Analyst – Call Center Operations
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Job Description
Junior Data Analyst transforming call center data into actionable insights for SAPS LLC. Collaborating with the Head of Call Center Operations on analysis and reporting tasks.
Responsibilities:
- Extract, clean, and analyze call center data to identify trends, patterns, and opportunities for improvement
- Develop projections and forecasts to support capacity planning and resource allocation
- Create clear, impactful visualizations and dashboards that communicate complex data to leadership
- Build and maintain regular operational reports that track key performance indicators
- Collaborate with the Head of Call Center Operations to answer business questions through data
- Support ad-hoc analysis requests and contribute to special projects as needed
Requirements:
- Education in Data Analytics, Statistics, Mathematics, Economics, Business Analytics, or a related field
- Strong technical knowledge of data analysis concepts, statistical methods, and data visualization principles
- Proficiency with tools such as Excel, Tableau, SQL, Python, or similar analytical software
- Excellent problem-solving skills and attention to detail
- Strong communication skills with the ability to explain technical concepts to non-technical audiences
- Eagerness to learn and grow in a hands-on role
- The ability to manage multiple priorities
Benefits:
- Health insurance plans, including dental and vision insurance
- 401(k) + matching up to 5%
- Disability insurance
- Generous paid time off policy
- Opportunities for growth
- A fun, relaxed culture filled with smart folks committed to success
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