Senior Analytics Manager
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Job Description
Lead the analytics function at a telehealth company focused on personalized cosmetic weight loss care. Turn data into decisions and align organization around key metrics.
Responsibilities:
- Serve as the primary analytical resource for understanding what's working and what isn't across the business
- Analyze product performance by LTV, refunds, and churn to identify which products drive value and which destroy it
- Build and monitor retention curves segmented by cohort, acquisition channel, and product mix
- Identify customer leakage points across the lifecycle and surface actionable findings
- Evaluate acquisition channel quality based on downstream retention and churn behavior
- Uncover untapped growth opportunities within the existing customer base
- Own and maintain dashboards and run ad hoc analyses for the leadership team
- Proactively surface insights and trends without waiting to be asked
- Partner with the CRO manager on experimentation analysis
- Drive alignment across teams on how to define and measure key metrics — ensuring everyone is working from the same source of truth
- Collaborate with the marketing team on acquisition analytics
- Support leadership on strategic questions and decisions
Requirements:
- 5+ years in analytics at a DTC, subscription, or ecommerce company; telemedicine or health/wellness experience is a strong plus
- Fluent in SQL — window functions, CTEs, rolling metrics, cohort queries
- Deep understanding of subscription math: LTV, CAC, payback period, cohort retention, reorder curves, winback economics — including the difference between customer and revenue retention
- Experience building dashboards in Looker, Mode, Hex, Metabase, or similar, with a clear sense of what makes a dashboard useful versus decorative
- Strong analytical thinking — knows how to frame the right question before touching the data
Benefits:
- Flexible hours
- Work wherever you choose
- Fun and casual work environment
- Employee engagement activities and virtual gatherings
- We are a diverse, global team! 🌍
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