Junior Infrastructure Analyst
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Job Description
Analista de Infraestrutura Júnior prestando suporte remoto e presencial na equipe de Service Desk do escritório Daniel Advogados.
Responsibilities:
- Will work in the office Support / Service Desk team, providing remote and on-site support to our users, who are currently located throughout Brazil.
- Typical responsibilities include:
- Responsible for supporting internal users for IT Level 1 services and occasionally Level 2;
- Administration of Software Inventory control (licenses);
- Support for procedures on the Office 365 platform;
- Support for procedures in Microsoft AD / Azure AD;
- Support for procedures in Microsoft SharePoint;
- Support for procedures in Microsoft Intune;
- Responsible for and mediating technical tickets for repairs or services with vendors, including following up on maintenance visits performed by vendors at the São Paulo branch - Itaim Bibi;
- Preparing computers to the company standard (creating and applying images);
- Handling physical relocations and preventive maintenance of IT equipment;
- Documenting various procedures;
- Creating, removing and modifying domain users;
- Supporting office systems as required;
- VOIP telephony support – basic handset support and Level 1 platform support;
- Investigating infrastructure issues (basic knowledge of networking, switches, firewalls and cabling).
Requirements:
- A completed university degree is required.
- Responsible for supporting internal users for IT Level 1 services and occasionally Level 2;
- Administration of Software Inventory control (licenses);
- Support for procedures on the Office 365 platform;
- Support for procedures in Microsoft AD / Azure AD;
- Support for procedures in Microsoft SharePoint;
- Support for procedures in Microsoft Intune;
- Responsible for and mediating technical tickets for repairs or services with vendors, including following up on maintenance visits performed by vendors at the São Paulo branch - Itaim Bibi;
- Preparing computers to the company standard (creating and applying images);
- Handling physical relocations and preventive maintenance of IT equipment;
- Documenting various procedures;
- Creating, removing and modifying domain users;
- Supporting office systems as required;
- VOIP telephony support – basic handset support and Level 1 platform support;
- Investigating infrastructure issues (basic knowledge of networking, switches, firewalls and cabling).
Benefits:
- You will do well if you are familiar with:
- ITIL
- Hardware and Software Inventories
- Operating System: Microsoft Windows 10
- Remote Support: TeamViewer
- Computer Networks
- TCP/IP protocol
- Structured cabling
- Switches
- Microsoft 365
- Exchange Online
- Outlook
- Teams
- Word, Excel and PowerPoint
- Microsoft networking
- Access control
- Active Directory
- GPO
- DHCP
- DNS
- File Server
- Endpoint Security: Kaspersky
- VOIP
- Additional knowledge:
- Technical English
- A completed university degree is required.
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