Junior Technical Delivery Engineer
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Job Description
Junior Technical Delivery Engineer deploying Capacity/Verbio AI support automation solutions in customer environments. Troubleshooting Linux-based deployments and supporting customers, project managers, and senior engineers.
Responsibilities:
- Support technical communication and interaction with end customers under supervision
- Reply to customer requests by email
- Participate in deploying Capacity/Verbio solutions in customer infrastructure or Capacity cloud with senior team members
- Troubleshoot Capacity/Verbio deployments with customers and colleagues, escalating when needed
- Support Project Managers and senior Engineers to ensure project success
- Coordinate with product and infrastructure teams for successful deployments
- Stay updated and trained on Capacity/Verbio products, tools, APIs, integrations, requirements, and technology limitations
- Provide technical information for content describing product operation on customer infrastructure
- Share customer feedback and observations with senior colleagues and product teams
- Support sales/presales representatives in delivering the best customer experience
- Contribute to deployment and integration standards and methodologies for AI technology
- Collaborate with product teams to maintain internal Quality Assurance systems
- Propose improvements to Verbio platform architecture and functionality
- Ask questions and actively seek feedback to accelerate learning
Requirements:
- Telecommunications or Computer Engineer (Master or Degree), or equivalent practical experience/training
- Customer-focused, with good oral and written communication/presentation skills
- Basic to intermediate knowledge of Unix/Linux Server Administration
- Basic knowledge of scripting languages (Bash, Python)
- Basic knowledge of SaaS platforms, or genuine interest in SaaS platforms
- Basic knowledge of or strong interest in Artificial Intelligence and/or conversational technologies
- Ability to read source code to understand and support the product team
- Basic experience with version control tools (Git)
- Willingness to learn, listen actively, and take feedback constructively
- High proactivity and autonomy to research and propose solutions
- Ability to remain calm under pressure and adapt in a fast-moving, constantly changing work environment
- Ability to work remotely in total coordination with remote teams/workmates
- Strong team-player and self-motivated
- Good English and Spanish proficiency levels (B2/C1)
- Previous internship or academic project experience in Linux, scripting, or cloud environments (nice to have)
- Basic knowledge of communication protocols (SIP, RTP, HTTP, REST API, WebSockets) (nice to have)
- Exposure to Agile methodologies (SCRUM, Kanban) (nice to have)
- Basic programming skills in C/C++ (nice to have)
- Familiarity with Docker or containers (nice to have)
- Basic knowledge of AWS, Google Cloud, or Microsoft Azure (nice to have)
- Curiosity about open-source VoIP services such as Asterisk, FreeSWITCH, Kamailio, and OpenSIPS (nice to have)
Benefits:
- Employer-paid health insurance (for you and your eligible dependents)
- Profit Interest Units/incentive compensation
- Unlimited vacation policy
- 401(k) with a company match
- Short term disability insurance
- Group life AD&D insurance
- A supportive, diverse workplace where respect for each other and clients is prioritized
- Fun and collaborative team culture
- Opportunities for team members to serve and educate Create A Loop students throughout the year
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