Key Account Technical Solution Consultant
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Job Description
Technical consultant leading enterprise integrations for Intuitive’s robotic-surgery and minimally invasive-care platforms. Advising healthcare IT stakeholders and scaling digital adoption across hospital networks.
Responsibilities:
- Partner with the Key Accounts team to engage select IDNs and enterprise-level IT, cybersecurity, and digital stakeholders
- Lead strategic planning and delivery of technical integrations for Intuitive’s digital portfolio across multi-site health systems
- Ensure implementations are scalable and aligned with customer digital roadmaps
- Define communication strategies, feedback channels, and governance structures for executive and technical stakeholders
- Navigate customer IT governance processes, including technical review boards, data and AI governance, and networking teams
- Deliver technical presentations covering digital vision, technical product overviews, data flow, and network topology diagrams
- Develop and maintain standardized implementation toolkits for aligned IDNs
- Define repeatable processes for deploying Intuitive products from enterprise to division and local hospital levels
- Synthesize field learnings and customer feedback for Product and Engineering partners
- Track, document, and report progress, outcomes, barriers, and system-level adoption opportunities
- Interface with data privacy, security, and IT executive leadership through the HealthTech Leader advisory board and other platforms
Requirements:
- 8+ years of experience in medical technology implementation, enterprise IT consulting, or digital transformation within healthcare
- Experience with enterprise account management or direct collaboration with strategic sales
- Proven track record working with large healthcare systems and IDNs at a corporate level
- Deep understanding of cloud-hosted SaaS platforms, networking infrastructure, healthcare data security, and PACS/EMR interfaces
- Highly effective communicator with a demonstrated ability to influence without authority
- Bachelor's Degree
- Comfortable working a flexible, dynamic schedule
- Able to enter surgical and other patient area
- May be required to show current proof of vaccination against certain diseases, including COVID-19
- May be subject to U.S. export control requirements, including an export license or Technology Control Plan
Benefits:
- Remote work; employees come onsite when requested by the leader
- Base pay, incentives, benefits, and equity
- Potential reasonable accommodations for qualified individuals with disabilities
- Equal employment opportunity and anti-discrimination protections
- Fair chance consideration for applicants with arrest and conviction records
- Potential vaccination-related support or requirements depending on the role
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