Aftercare Consultant
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Job Description
Veterinary relationship manager growing clinic partnerships for Gateway Services, a North American pet aftercare provider. Managing California territory accounts, retention, revenue growth and customer success.
Responsibilities:
- Manage and grow an established portfolio of veterinary partnerships
- Conduct regular customer visits, strategic business reviews and service consultations
- Identify opportunities to expand existing customer relationships
- Understand each customer's business and recommend solutions that support their success
- Partner with Business Development Managers to ensure seamless onboarding of new customers
- Build and maintain customer activity using CRM technology
- Achieve or exceed customer retention, revenue growth and activity objectives
- Represent Gateway at veterinary conferences, networking events and industry trade shows
- Manage assigned territories with autonomy while working alongside sales and operations professionals
- Strengthen customer engagement and satisfaction across the territory
- Expand Gateway's services within existing customer accounts
- Build lasting partnerships supporting Gateway's growth
Requirements:
- 3+ years of account management, customer success or consultative B2B sales experience
- Proven success building and growing long-term customer relationships
- Experience managing a geographic sales territory
- Strong communication, presentation and consultative selling skills
- Experience using Salesforce, HubSpot, Microsoft Dynamics or similar CRM platforms
- Veterinary, healthcare, medical device, pharmaceutical or related industry experience is an asset
- Valid driver's licence and willingness to travel throughout the assigned territory
- Willingness to travel approximately 80–90% throughout the assigned territory
- Willingness to work occasional evenings or weekends for conferences and industry events
- Successfully pass the E-Verify employment verification check
Benefits:
- Competitive compensation with performance incentives
- Up to $120,000 total compensation potential
- $800/month vehicle allowance
- Comprehensive benefits package
- Ongoing coaching, development and career growth
- Business expense reimbursement
- Company laptop and mobile technology
- Medical, Dental and Vision coverage
- 401(k) Retirement Savings Plan with employer matching contributions
- Company-paid Life Insurance
- Company-paid Long-Term Disability
- Employee Assistance Program and Gateway CarePath
- Health Savings Account option for eligible High Deductible Health Plan participants
- Flexible Spending Accounts
- Pet Insurance
- Paid vacation and company holidays
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