Laboratory Applications Migration Consultant
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Job Description
Laboratory Applications Migration Consultant supporting Windows 11 upgrades for global laboratory environments at Inetum. Managing laboratory software compatibility, workstation deployment, troubleshooting, and user support.
Responsibilities:
- Coordinate migration activities with end users and local support teams across multiple sites
- Assess, test, and validate laboratory application compatibility with Windows 11 environments
- Install, configure, and document laboratory applications on Windows 11 workstations
- Collaborate with application vendors to identify, obtain, and implement compatible software versions
- Troubleshoot and resolve connectivity issues involving laboratory PCs, equipment, and network infrastructure
- Investigate and resolve technical issues encountered throughout the migration process
- Provide end-user training and guidance on newly installed or upgraded laboratory applications
- Support data migration activities from legacy application versions and Windows 10 environments to Windows 11
- Manage incidents and service requests related to Lab PCs and Kiosk PCs within agreed service levels
- Prepare operational documentation, installation guides, knowledge articles, and migration procedures
- Work closely with application, infrastructure, network, and support teams to ensure a successful migration rollout
- Contribute to migration planning, risk identification, and project reporting activities
Requirements:
- Strong experience supporting laboratory environments, including laboratory PCs, analytical equipment, and data processing systems
- Hands-on experience with laboratory software such as ACD/Labs, OpenLab, ChemStation, or similar platforms
- 3 to 5 years of professional experience in workstation management, desktop support, or laboratory application administration
- Good knowledge of Windows operating systems, including Windows 10 and Windows 11 deployment and support
- Experience with software installation, configuration, upgrades, and application lifecycle management
- Strong troubleshooting skills across workstations, applications, networks, and peripheral devices
- Understanding of network infrastructure, databases, software deployment processes, and system integrations
- Experience handling incidents, service requests, root cause analysis, and end-user support activities
- Ability to create and maintain technical documentation, installation procedures, and user guides
- Fluent English communication skills, both written and verbal
- Strong organizational skills with the ability to work independently and within international project teams
Benefits:
- Employees can work remotely
- Availability to travel within Portugal when required
- Availability for occasional international travel
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