Lead Encompass Administrator
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Job Description
Lead Encompass Administrator owning mortgage lending systems and TPO Connect at CAKE Mortgage, a wholesale Non-QM lender. Driving workflow automation, platform standards, enhancements, integrations, and production issue resolution.
Responsibilities:
- Run day-to-day Encompass administration, including users, personas, permissions, business rules, forms, templates, investor and program updates, and support requests
- Design and build business rules and workflow automation to reduce manual work, shorten cycle times, and improve data quality
- Administer TPO Connect and third-party integrations, including configuration, testing, and vendor coordination
- Set and enforce platform standards for naming, documentation, change control, and production testing
- Own the enhancement roadmap with Operations, Underwriting, Closing, Compliance, and Sales
- Prioritize requests, assess impact, and deliver enhancements
- Partner with engineering on the custom TPO platform through data mapping, workflow parity, testing, and cutover
- Serve as the escalation point for production issues
- Run root cause analysis and vendor escalations through resolution
- Keep configurations, access, and changes audit ready
- Support compliance reviews and exams
- Train users on material changes and document configurations
- Set standards, review complex configuration work, and mentor administrators and power users
Requirements:
- Bachelor's degree in a related field preferred, or equivalent experience
- 6+ years administering Encompass in a mortgage lending environment
- Deep hands-on experience with personas, permissions, custom fields, input forms, templates, business rules, and workflow automation
- Experience administering TPO Connect or supporting a TPO channel
- Experience running system changes end to end: requirements, design, testing, deployment, documentation, and support
- Working knowledge of mortgage operations from Processing through Closing
- Non-QM or wholesale lending experience strongly preferred
- Encompass Administrator certification or other ICE Mortgage Technology certification strongly preferred
- Strong systems thinking and ability to assess impacts across workflows, reports, and downstream teams
- Experience running production incidents from triage through root cause, vendor escalation, and lasting resolution
- Excellent communication skills with operators, executives, and engineers
- Strong documentation habits
Benefits:
- Competitive compensation
- Performance-based bonuses
- Collaborative and entrepreneurial culture
- Opportunities for career advancement and innovation
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