Lead Engineer – Observability Platform
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Job Description
Lead engineer scaling CVS Health’s observability platform for healthcare technology. Architecting OpenTelemetry pipelines for logs, metrics, and traces across cloud environments.
Responsibilities:
- Design, build, and operate core observability platform services using Go, Python, and Java (Spring Boot)
- Lead enterprise-wide adoption of OpenTelemetry, including client libraries, semantic conventions, instrumentation patterns, and Collector/agent strategy
- Architect and scale high-throughput, fault-tolerant telemetry pipelines for logs, metrics, and traces
- Develop self-service observability capabilities for onboarding, troubleshooting, and adoption
- Implement end-to-end monitoring, SLOs, health checks, and alerting for the observability platform
- Collaborate with SRE, Platform, and Cloud teams to establish reliability standards, error budgets, and incident response practices
- Participate in on-call rotations and lead incident mitigation, root-cause analysis, and post-incident reviews
- Automate operational workflows through tooling, CI/CD enhancements, and platform automation
- Secure telemetry pipelines using mTLS, secrets management, and zero-trust design patterns
- Produce and maintain technical documentation, standards, and best practices
- Gather requirements from internal engineering teams, influence roadmap prioritization, and deliver platform improvements
- Provide technical leadership through mentorship, design reviews, architectural guidance, and cross-team collaboration
Requirements:
- 7+ years of experience in Software Engineering
- 5+ years of experience with observability practices, including SLIs/SLOs/SLAs, alerting, and incident management
- 5+ years building production-grade backend services in Go and/or Java
- 5+ years implementing and operating OpenTelemetry, including OTLP, semantic conventions, and instrumentation patterns
- 5+ years with cloud-native and containerized platforms, including Docker, Kubernetes, and Argo CD
- 5+ years working with public cloud platforms such as AWS, GCP, or Azure
- 3+ years designing and scaling distributed, high-volume data pipelines
- 3+ years of experience with Helm charts and Kustomize
- 3+ years working with Grafana OSS or comparable observability backends, including Grafana, Loki, Tempo, or Mimir
- 3+ years of experience with Infrastructure as Code tools such as Terraform or CloudFormation
- 3+ years with relational databases such as PostgreSQL or MySQL
- Bachelor’s degree from an accredited university or equivalent work experience; alternatively, high school diploma plus 4 years of relevant experience
- Experience with service meshes and networking technologies such as Envoy and Istio
- Experience with commercial observability platforms such as Datadog, New Relic, or AppDynamics
- Experience with on-call scheduling tools such as OpsGenie, PagerDuty, or GoAlert
- Experience with streaming and data platforms such as Kafka or Pulsar
- Familiarity with time-series, NoSQL, or analytical databases such as ClickHouse, Bigtable, or Cassandra
- Experience with cost optimization and capacity planning for large-scale telemetry systems
- Experience with chaos engineering, resiliency testing, or fault injection
- Background in security-aware platform design, including secure service-to-service communication
- Experience mentoring senior engineers and influencing platform standards across organizations
- Strong operational experience supporting 24x7 production systems, including on-call responsibilities
- Strong technical communication and cross-team collaboration skills
- Experience operating in regulated or compliance-heavy environments such as healthcare or finance
Benefits:
- CVS Health bonus, commission or short-term incentive program in addition to the base pay range
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being, based on eligibility
- Comprehensive benefits package for full-time colleagues and their families
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