Lead Pharmacy Technician, IPU
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Job Description
Lead Pharmacy Technician coordinating IPU workflows, training, and staffing for Dragonfly Health’s care-at-home technology and pharmacy platform. Supporting accurate, reliable hospice and post-acute patient services.
Responsibilities:
- Coordinate daily IPU workflow and provide day-to-day guidance to maintain service levels, accuracy, and productivity
- Serve as a resource for IPU team members, answer process questions, troubleshoot issues, and escalate complex concerns
- Lead onboarding, training, and ongoing education while reinforcing procedures, tools, and best practices
- Partner with Education and IPU leadership to develop and maintain training materials and resources
- Monitor workflow, productivity trends, and operational performance to identify barriers, resource needs, and improvement opportunities
- Coordinate scheduling, staffing coverage, and team communications
- Support operational continuity and workload management
- Assist during increased volume, staffing shortages, or urgent needs to maintain service levels and team effectiveness
Requirements:
- High school diploma or equivalent required
- Certified Pharmacy Technician (CPhT) preferred
- 6+ months of IPU experience with demonstrated knowledge of IPU processes and workflows
- Ability to perform IPU responsibilities consistently and accurately while exercising sound judgment
- Strong communication and interpersonal skills
- Strong organizational, problem-solving, and prioritization skills in a fast-paced environment
- Experience serving as a peer resource, trainer, preceptor, or informal team lead preferred
- Dependable, adaptable, and team-oriented approach
- Flexibility to support changing operational and scheduling needs
- CPhT or EXCPT preferred
Benefits:
- Competitive Pay
- Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
- Growth Opportunity and Career Advancement
- Agile and Adaptable team culture
- Innovative and revolutionary technology solutions
- A higher calling to provide quality patient care
- Continuous learning and skill development opportunities
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