Pharmacy Technician, CPhT
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Job Description
Remote CPhT handling medication renewals for HarmonyCares’ in-home primary care patients. Supporting centralized patient advocacy, EMR documentation, and prescription workflows.
Responsibilities:
- Serve as the first point of contact for callers with medication refill requests; resolve, redirect, or escalate calls per protocols
- Communicate with patients, family members, providers, pharmacists, staff, pharmacies, and external entities
- Enter prescription renewal requests into the EMR and review records to identify discrepancies
- Follow renewal protocols for medication quantities and refills
- Identify and escalate medication issues outside established protocols
- Optimize refill service workflows and processes
- Maintain adherence to prescription renewal policies and procedures
- Maintain accurate EMR documentation
- Complete opening and closing shift duties as assigned
- Provide exceptional, empathetic, professional customer service
- Perform data entry, including updating patient information, pharmacies, and medication lists
- Provide backup coverage to Patient Advocates as needed
- Adhere to state and federal laws, including HIPAA
- Address and escalate patient complaints, grievances, and concerns
- Collaborate with care team members to promote quality patient care and outcomes
- Participate in assigned quality improvement activities
Requirements:
- Active Certified Pharmacy Technician (CPhT)
- Current and unrestricted pharmacy license or required training/certification per state guidelines
- 3 years’ experience in a pharmacy technician role
- Ability to communicate effectively with patients and their family members, and facility staff
- Excellent written and verbal communication skills and demonstrated ability to develop effective lines of communication with all levels of staff
- Adept at reading, writing, mathematics, and multi-tasking; able to work well within stressful environment
- Ability to work independently with minimal supervision
- Strong interpersonal, analytical and problem solving skills
- Proficiency with Microsoft Office (Word, Excel) preferred
- Experience working with pharmacy technician protocols preferred
- 1 or more years working in a call center preferred
- Experience with EMR or pharmacy system preferred
- Medical Terminology preferred
Benefits:
- Health, Dental, Vision, Disability & Life Insurance
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
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