Location Services Support Technician
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
IT Support Technician performing IT functions and providing technical support for Motorola Solutions. Analyzing systems and helping troubleshoot and debug technical issues.
Responsibilities:
- Performs IT functions such as analysis, evaluation, testing, debugging and implementation of applications programs.
- Analyzes operating systems, database, or utilities software.
- Plans, conducts, and directs the analysis of business problems with systems solutions.
- Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, and debugging computer systems.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Experience with Networking, Active Directory, SQL Server, Esri ArcGIS Pro.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
- Involved in customer installation and training.
- Provides support to customer/users where the product is highly technical or sophisticated in nature.
- Creates tests, tools, and diagnostic procedures for use by product support personnel.
- May quality check technical product documentation.
- Ability to use scripting toolsets.
- Familiarity with HTTP, REST, FTP, SFTP etc.
- Ability to test APIs using tools such as PostMan.
- Experience with SCRUM/Agile methodologies.
- Enjoys 'breaking' systems in the lab and then fixing them.
- Takes help desk tickets and reproduces in the lab.
- Expert at researching issues and correlating them to the problems being reported to find resolution. This is regarding security vulnerabilities being reported, stack traces found in the Windows Event Log, correlating other third party software issues to how they could impact our software.
- Ability to find workarounds for something that isn't immediately fixable.
Requirements:
- High School diploma, Bachelor's Degree AND 2+ years of experience in IT, or 5+ years of experience with a Technical diploma from a Technical and Vocational school.
- Must have 2+ years of experience working in a Technical and IT environment.
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
- Travel Requirements Under 10%
Benefits:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Similar Jobs
Técnico/a de Soporte N2, Transporte
N2 Support Technician resolving level 2 incidents in the telecommunications network for Capgemini Engineering. Working remotely from Spain with technical support responsibilities.
Technical Support Analyst
Technical Support Analyst at Raidiam managing service desk tickets and client communications. Collaborating with engineering to solve technical issues in Open Finance ecosystems.
Technical Support Representative – Tier I
Technical Support Representative providing technical support to customers across the United States. Troubleshooting Windows PCs and networking issues remotely in a collaborative environment.
Junior Support Developer
Automation Developer developing solutions for operations at Bluehost, ensuring support server uptime and identifying operational gaps through automation.
Junior Support Developer
Junior Support Developer automating support operations for Bluehost group. Focus on server uptime, operational gaps, and collaboration with technical teams.
Working Student – Technical Support
Working Student in Technical Support helping maintain AI systems for healthcare facilities. A role focused on troubleshooting, system monitoring, and documentation in a fast-paced environment.
Technical Support Specialist
Technical Support Specialist providing remote and onsite support for imaging products at Circle Cardiovascular Imaging. Analyzing and resolving customer issues with a focus on cardiology and radiology workflows.
Customer Support Engineer
Support Engineer handling complex support tickets for Tailscale customers in a remote first environment. Diagnosing advanced networking issues and mentoring junior team members.
Technical Support Specialist – Brazil
Technical Support Specialist for 360dialog, assisting clients with WhatsApp Business API issues and collaborating with support teams. Join a remote company shaping the Business Messaging industry.
Technical Support Specialist
Technical Support Specialist providing customer service and resolving inquiries for Radicle Health. Collaborating with cross-functional teams to ensure high customer satisfaction and effective communication.
Escalation Engineer, Tier 3 Support
Escalation Engineer resolving complex technical support issues at Nerdio. Collaborating with teams to drive problem investigation and resolution for Microsoft cloud technologies.
Customer Support Technical Specialist
Customer Support Technical Specialist supporting software and hardware issues for fintech products. Ensuring high customer satisfaction through effective case management and collaboration with teams.
Technical Support Specialist
Provide remote and on-site technical support for ABB software and hardware issues. Collaborate with customers to resolve technical concerns and maintain documentation in CRM systems.
Technical Support Specialist
Technical Support Specialist onboarding new clients and helping them integrate payment methods. Investigating incidents and collaborating with teams to resolve merchant issues in the fintech industry.
Application Support Developer – Mainframe
Application Support Developer optimizing business-critical applications in the Mainframe environment at Expleo. Collaborating with departments and improving system performance and quality.
Technical Support I – Tier 1
Technical Support I for Reputation's AI-powered platform, assisting customers with technical issues via phone, email, and chat. Collaborating with Tier II support for complex matters.
Support Analyst
Support Analyst managing level 1 technical incidents for SaaS company in Latin America. Analyzing support requests and communicating updates to technical teams.
Support Analyst – Junior
Junior Support Analyst providing tier 1 and tier 2 support in São Paulo. Responsible for client interaction, issue resolution, and communication with product teams.
Technical Support Engineer
Support Engineer managing complex technical escalations and driving AI-powered tooling solutions for Scratch Financial. Responsible for troubleshooting payment issues and enhancing support efficiency.
Business Analyst – Technical Staff
Business Analyst responsible for process improvements and data analysis in healthcare. Collaborating with teams to enhance efficiency and reporting for projects at Intermountain Health.