M365 Exchange Administrator
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
M365 Administrator responsible for day-to-day operations of Microsoft 365 environments. Collaborating within teams to maintain service health and resolve issues for 1,000+ users.
Responsibilities:
- Serve as the primary M365 administration support resource for the client’s environment.
- Perform daily monitoring, maintenance, and configuration activities across the M365 suite (Exchange Online, SharePoint Online, Teams, OneDrive, and associated apps).
- Ensure high availability, performance, and reliability of M365 services.
- Respond to and resolve escalated incidents, service requests, and problems related to the M365 environment with an emphasis on Exchange Online, while supporting the entire M365 suite.
- Troubleshoot complex issues involving mail flow, permissions, distribution lists, resource mailboxes, Teams collaboration/meetings, SharePoint access and permissions, and integrated applications.
- Collaborate with Microsoft Support and internal stakeholders as needed for complex or high-impact issues.
- Work closely with the Service Desk and Deskside Support teams to assist in resolving end-user issues related to M365 services.
- Provide guidance, advanced troubleshooting steps, and escalation support for M365-related tickets.
- Participate in knowledge transfer sessions and provide training as required.
- Work with the user provisioning/user administration team to ensure proper and timely provisioning, deprovisioning, and modification of M365 user accounts, licenses, and roles.
- Ensure M365 provisioning processes are current, accurate, and aligned with organizational policies and security standards.
- Develop, maintain, and update Standard Operating Procedures (SOPs) for M365 administration activities.
- Create and maintain Knowledge Base (KB) articles for use by Service Desk and Deskside Support teams, ensuring clarity, accuracy, and consistency.
- Document configurations, changes, and known issues to support continuity and audit requirements.
- Monitor Microsoft 365 admin center dashboards, service health, and security/alerting tools for incidents, advisories, and alerts.
- Assist with planning, testing, and implementation of M365 upgrades, feature releases, and security patches.
- Support adherence to organizational security policies, including conditional access, MFA, and data protection controls as directed by security teams.
- Identify opportunities to improve M365 performance, reliability, and user experience.
- Recommend and implement improvements to automation, monitoring, and administrative processes.
- Stay current with Microsoft 365 roadmaps, new features, and best practices, and provide recommendations on adoption.
- Other duties as assigned.
Requirements:
- Minimum of 3–5 years of hands-on experience working as a Microsoft 365 Administrator in an enterprise environment supporting more than 1,000 users.
- Demonstrated experience supporting Exchange Online, SharePoint Online, Teams, and M365 apps in a production environment.
- Microsoft 365 Fundamentals Certification (e.g., MS-900 or successor).
- Microsoft 365 Associate-level Certification (e.g., Messaging Administrator, Teams Administrator, or Modern Desktop Administrator Associate, as applicable).
- Must be able to pass a background check.
- Minimum Skills Required: Must possess problem-solving skills.
- Exceptional communication skills, both oral and written
- Ability to respond effectively to customers with a sense of urgency.
- Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
- Highly motivated with the ability to handle and manage multiple tasks at any one time.
- Ability to forge new relationships, individual and teaming in nature.
- Must be a Self-starter, that can work independently and as part of a team.
Benefits:
- Medical, Dental and Vision Insurance
- Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
Similar Jobs
Global CMMS Administrator
CMMS Maximo Administrator at JLL managing and optimizing the Computerized Maintenance Management System. Supporting facility operations with technical expertise and ensuring data integrity across properties.
Especialista em Administração Power BI
Power BI Specialist managing Power BI Server at Mollica IT. Overseeing system integrity, access control, and SSRS environments.
Senior Manager, Fund Administration
Senior Manager responsible for fund administration, supporting donor services and compliance in a nonprofit environment. Leading and developing a team while ensuring partner satisfaction and regulatory adherence.
Proposal & Subcontractor Administrator
Proposal/Subcontractor Administrator managing subcontractor relations and bid processes for H&M West’s infrastructure projects. Coordinating RFPs and ensuring compliance through effective communication and organization.
Senior Coupa Source to Pay Administrator
Senior Coupa Source to Pay Administrator providing administration and technical support for the Coupa Procure to Pay platform at Jabil. Collaborating with teams for system implementation and improvements.
Assistant Manager, Fund Administration – Onboarding
Assistant Manager overseeing onboarding for fund administration at Juniper Square. Managing client relationships and improving onboarding workflows in a complex fund environment.
ERP Administrator II, Acumatica
ERP Administrator II managing Acumatica ERP system for CPI Card Group. Providing support, customization, and integration to enhance business processes.
Hubspot Administrator
HubSpot Administrator supporting Ceresti’s enrollment engine through configuration and optimization of HubSpot tools for enrollment specialists. Engaging with multiple teams to enhance workflows and processes.
SAP Basis Administrator
SAP Basis Administrator supporting SAP landscape through operations and transformations at ITT. Involves technical operations, issue resolution, and collaboration with teams globally.
Senior Grants Administrator – Disaster Management
Senior Grants Administrator assisting with disaster management projects across the U.S. Collaborating with various stakeholders to enhance disaster recovery and hazard mitigation initiatives.
Subcontract Administrator II
Subcontract Administrator II coordinating procurement and subcontracting activities for government and commercial programs. Involves compliance support and cross-functional collaboration.
Adobe Workfront Administrator
Adobe Workfront Administrator managing day-to-day operations of Workfront platform. Providing user support and optimizing configurations in a remote setting.
IT Systems Administrator
IT-Systemadministrator providing remote support and maintenance for clients in an innovative IT company. Ensuring continuous operation and optimizing IT infrastructure for customer applications.
Administrador/a Jenkins – Remoto
Administrador/a de herramientas con experiencia en Jenkins para colaborar en un proyecto del sector seguros. Modalidad full-remote dentro de territorio español.
Contract Administrator
Contracts Administrator managing contracting efforts for Seneca Holdings and supporting program managers. This role involves contract negotiations and compliance for government and commercial clients.
Senior FAR Contracts Administrator
Sr. FAR Contracts Administrator managing GovCon contracts remotely for various clients. Involves cradle-to-grave contract management and compliance oversight.
HRIS Administrator
HRIS Administrator maintaining system codes, data accuracy, and providing user support at ENFRA. Focused on operational administration and frontline HRIS support.
Service Desk Administrator
Service Desk Administrator managing service desk operations for Australian clients. Ensuring SLA compliance and efficient ticket management with strong communication.
Group Administrator, Part Time – FTC 12 Month
Group Administrator providing organizational support for People and Finance teams at Mypinpad. Managing employee data, assisting senior management, and facilitating administrative tasks.
CNIC EDW Administrator – Active TS Clearance
EDW Administrator providing daily operational support for CNIC's Enterprise Data Warehouse and ETL processes. Ensuring platform stability, timely data refreshes, and troubleshooting critical issues.