Manager D2C Commercial Performance – EMEA
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Job Description
D2C E-commerce Revenue Growth Manager driving profitable online growth across EMEA. Responsible for optimizing commercial actions and ensuring alignment with business growth objectives.
Responsibilities:
- Own the D2C revenue growth plan for EMEA, translating business targets into market-level trading actions and measurable performance outcomes
- Support in define and execute market-specific go-to-market and go-to-channel approaches, ensuring commercial plans are tailored to local opportunities, customer needs, and channel priorities across EMEA
- Drive commercial performance across key levers including traffic, conversion rate, average order value, repeat purchase, and customer lifetime value
- Lead regional trading, promotional, pricing, and merchandising plans to maximise sales, margin, and customer relevance across markets
- Partner with CRM and marketing teams to improve acquisition, retention, lifecycle programmes, and customer engagement through email, loyalty, and personalised journeys
- Identify conversion opportunities across the onsite journey, including landing pages, product pages, checkout flow, bundling, upsell, and cross-sell initiatives
- Build and monitor performance dashboards, analyse customer and trading data, and turn insights into clear growth actions and prioritised recommendations
- Collaborate closely with Marketing, Product, IT, Operations, Finance, Legal, Compliance, and local market teams to execute growth initiatives effectively
- Support new market launches, platform enhancements, and commercial tests to ensure each initiative delivers measurable revenue impact
- Own weekly and monthly performance reviews, forecasting, and reporting of risks, opportunities, and actions to stakeholders
- Contribute to the evolution of EMEA D2C best practices, growth playbooks, and scalable processes in line with the global D2C strategy
Requirements:
- Bachelor’s or Master’s degree in Business, Marketing, Digital, E-commerce, or a related field
- 5+ years’ experience in e-commerce, digital commerce, or D2C environments, with proven ownership of commercial performance or revenue growth initiatives
- Proven experience driving online sales growth across multiple markets through trading, conversion optimisation, CRM, merchandising, or lifecycle marketing initiatives
- Strong understanding of D2C growth mechanics, including acquisition, conversion, retention, pricing, promotions, onsite experience, and customer analytics
- Demonstrated skills in developing and executing go-to-market and go-to-channel strategies that translate commercial priorities into actionable market and channel plans
- Advanced analytical skills with the ability to interpret performance data, identify opportunities, and translate insights into commercial actions
- Demonstrated ability to work effectively in matrix organisations with multiple senior stakeholders.
- Fluent in English; additional languages are a strong plus
- Business fluent German and English skills
Benefits:
- Attractive remuneration and a permanent employment contract in a crisis-proof environment
- 30 days of vacation plus December 24 and 31, giving you plenty of time for relaxation and personal interests
- Two additional days of volunteer leave for your voluntary work
- The opportunity to participate in the stock purchase program and benefit from the company's growth opportunities
- A company pension plan with a base subsidy of EUR 55 to provide for your financial future
- A flexible benefits program from which you can individually select your personal benefits. You can choose from a childcare subsidy, sports activities, restaurant vouchers, and job bike leasing
- Mental health support from TELUS Health, which offers you and your family support in various areas of life
- Extensive training and development opportunities, including access to LinkedIn Learning, to continuously expand your skills
- Regular events to strengthen team spirit and make new contacts
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