Manager, Small Business Sales
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Job Description
SMB Sales Manager leading Small Business sales team at Crisis Prevention Institute. Driving revenue growth and ensuring effective sales processes for pipeline management and customer acquisition.
Responsibilities:
- Lead, coach, and develop a team of Small Business Account Executives and Sales Development Representatives.
- Drive achievement of SMB revenue, pipeline, and conversion targets.
- Establish performance expectations and accountability around activity, pipeline creation, opportunity progression, and closed business.
- Develop and pilot outbound prospecting strategies to supplement inbound lead generation and increase market penetration.
- Design and refine territory, segmentation, and lead management strategies to maximize sales productivity.
- Partner with Marketing to optimize lead flow, lead quality, campaign effectiveness, and handoff processes.
- Collaborate with Revenue Operations to establish reporting, dashboards, forecasting, and performance analytics.
- Monitor inbound lead response times, conversion rates, pipeline health, and sales cycle effectiveness.
- Identify opportunities to expand SDR support and build scalable prospecting processes across multiple sales segments.
- Conduct regular coaching sessions, call reviews, deal reviews, and pipeline inspections to improve individual and team performance.
- Work cross-functionally with Product, Customer Success, Legal, Finance, and Marketing to remove obstacles and accelerate sales outcomes.
- Contribute to overall sales strategy and serve as a leader in CPI's growth initiatives.
- Perform other position-related duties as assigned.
Requirements:
- Bachelor’s degree in business, marketing, or a related field
- 1–3 years of proven success leading high‑performing sales teams, consistently exceeding quota and driving significant revenue growth
- Demonstrated expertise in sales coaching, pipeline management, contract negotiation, revenue forecasting, and territory management
- Proven ability to drive accountability and performance within a results-driven sales organization
- Experience recruiting, developing, and retaining top sales talent in a fast-paced, growth-oriented environment
- Strong operational discipline with experience leveraging CRM platforms, sales analytics, and forecasting tools to drive visibility and business performance
- Excellent communication, presentation, and executive relationship-building skill
- Exceptional leadership skills with the ability to inspire, coach, and elevate high-performing sales teams in a fast-paced, competitive environment
- Strategic mindset with strong business acumen, sound judgment, and adaptability to evolving market dynamics
- Outstanding communication, presentation, and negotiation skills, with the confidence to engage decision-makers and executive stakeholders at every level
- Strong analytical and problem-solving abilities, leveraging data, pipeline insights, and market trends to drive sales strategy and performance improvement
- Demonstrated ability to foster accountability, operational discipline, and consistent execution within a results-driven sales organization
- Driven, resilient, and highly results-oriented, with a commitment to excellence, continuous improvement, and winning as a team.
Benefits:
- Comprehensive compensation package
- Comprehensive benefits package
- 401k
- PTO
- Health & Wellness Days
- Paid Volunteer Time Off
- Continuing education and training
- Hybrid or remote work schedule
- Paid Parental Leave
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