Manager, Voluntary Benefits Claims
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Job Description
Unum manager leading voluntary benefits claims operations, adjudication quality, and team development. Driving customer experience, operational excellence, and strategic transformation across claims.
Responsibilities:
- Lead professional-level employees and/or direct reports responsible for managing claims in a multi-disciplined environment
- Implement strategic direction and guide direct reports in tactical management and initiative delivery
- Support complex strategic, transformational, and growth projects
- Lead cross-product, cross-brand, cross-functional, and digital transformation initiatives
- Deliver best-in-class customer experience for voluntary benefits
- Manage leaders and/or individual contributors across multiple lines of business, products, and/or brands
- Manage team selection, training, resource capacity, job design, career development, coaching, and performance management
- Build leadership capabilities throughout the organization
- Ensure accurate claims adjudication according to contract/plan provisions, procedures, state regulations, and risk management practices
- Perform file reviews and approve payments according to claim manual/practice protocols
- Partner with business leaders, project managers, and subject matter experts to identify opportunities and build solutions
- Monitor spending and identify operational efficiency opportunities
- Monitor results and trends, address profitability concerns, and recommend solutions
- Implement customer service, productivity, and quality enhancements
- Champion customer-centric culture, operational excellence, process management, and efficiency
- Track, measure, report, and evaluate external partner performance
- Collaborate with external partners on training, workflow changes, and implementation
- Ensure external partner compliance with company and department policies
- Support sales through RFPs, customer finalist presentations, broker education and training, and sales/marketing materials
- Serve as backup for Director/VP during absences
- Perform other duties as assigned
Requirements:
- College degree preferred plus 5-7 years of increasingly responsible management experience
- Proven strong leadership skills, including guiding others in setting direction, monitoring performance, and communicating changes
- Ability to excel in a fast-paced, changing, dynamic environment using change management practices
- Excellent relationship and communication skills with ability to influence, motivate, and collaborate across all levels and geographic markets
- Significant customer service orientation focused on continuous improvement
- Excellent analytical, problem-solving, time-management, and decision-making skills
- Experience and knowledge of change management principles
- Ability to identify opportunities and implement solutions
- Ability to think conceptually, handle ambiguity, solve complex problems, and make thoughtful recommendations
- Proven track record of developing others
- Ability to travel approximately 20%
- Project management skills preferred
- Risk management experience preferred
- Related professional designations preferred
- Claims experience, both product and system, preferred
- Knowledge of employee and voluntary benefits industry preferred
- Existing remote workers are eligible to apply
Benefits:
- Award-winning culture
- Inclusion and diversity as a priority
- Performance Based Incentive Plans
- Competitive benefits package including Health, Vision, Dental, Short & Long-Term Disability
- Generous PTO, including paid time to volunteer
- Up to 9.5% 401(k) employer contribution
- Mental health support
- Career advancement opportunities
- Student loan repayment options
- Tuition reimbursement
- Flexible work environments
- Healthcare benefits (health, vision, dental)
- Insurance benefits (short & long-term disability)
- Paid time off
- 401(k) retirement plan with employer match up to 5% and additional 4.5% contribution whether you contribute or not
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