Marketing Associate – SMS Compliance
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Job Description
A2P & Email Deliverability Operations Specialist managing SMS/email frameworks for Moxie's provider network. Ensuring provider communications are effective and streamlined.
Responsibilities:
- Own A2P registration end-to-end: Manage the full 10DLC/A2P process for all providers — from submission to approval — ensuring fast turnaround times and high-quality applications.
- Manage CNAM and SHAKEN/STIR registrations: Ensure accurate caller ID display and improved call deliverability by managing CNAM and SHAKEN/STIR setup within Twilio for all client accounts.
- Manage email setup and deliverability: Set up and maintain Mailgun accounts, configure DNS (SPF, DKIM, DMARC), and ensure domains are properly authenticated and ready to send.
- Drive domain warming processes: Manage email warming (e.g., via Warmy) so providers launch with strong sender reputations and avoid deliverability issues.
- Reduce provider launch friction: Identify and fix bottlenecks that delay SMS or email readiness, helping providers go live faster.
- Build visibility into systems: Create and maintain trackers or dashboards that show real-time status of A2P registrations, email setup, and domain health.
- Systematize and improve workflows: Turn repeatable processes into clear SOPs and continuously improve them—including exploring automation and AI tools.
- Collaborate with internal teams: Work closely with Provider Success and Marketing to ensure communication setup is fully integrated into onboarding and campaign launches.
- Become the go-to expert: Act as the internal resource for A2P and email deliverability — troubleshooting issues, spotting patterns, and improving outcomes over time.
Requirements:
- Strong attention to detail: experience working with systems where accuracy is important, like DNS, configurations, or technical setups.
- Hands-on experience with tools like Twilio, Mailgun, or similar SMS/email platforms.
- Experience or strong interest in marketing operations, email systems, or technical workflows.
- Bonus if you’ve worked with DNS configuration (SPF, DKIM, DMARC) or domain/email deliverability.
- Bonus if you’ve built workflows using tools like Zapier, Make, n8n, or similar.
- Problem-solving mindset — you can troubleshoot issues and figure things out independently.
- High ownership — you proactively identify gaps and follow through without being told.
- Clear communicator, especially in async/remote environments.
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