Media & Social Monitoring Analyst – Monitoring Command Centre
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Job Description
Media & Social Monitoring Analyst in a global monitoring command centre. Focused on continuous media monitoring and escalation for high-profile clients.
Responsibilities:
- Monitor social media and traditional media channels continuously
- Identify and flag relevant coverage based on defined criteria
- Apply structured triage frameworks to assess potential risk
- Document issues accurately with links, screenshots, and summaries
- Escalate issues promptly according to SOPs
- Complete clear shift handovers
- Follow monitoring and escalation templates strictly
- Work as part of a global, follow-the-sun team
Requirements:
- Fluent, professional-level English (written and spoken)
- Prior experience in media monitoring or social listening
- Familiarity with monitoring tools such as Talkwalker, Brandwatch, Meltwater, Cision, Lexis Nexis, or similar
- Comfortable working night shifts, weekends, and rotating schedules
- Strong attention to detail and documentation
- Able to follow structured processes and escalation rules
- Calm, reliable, and consistent under pressure
- Experience monitoring crisis or high-risk topics
- Exposure to legal, financial, healthcare, or corporate reputation monitoring
Benefits:
- Work as part of a global monitoring command centre
- Clear expectations, structured workflows, and strong team support
- Long-term, stable role with training provided
- Opportunity to work on high-profile international clients
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