Medical Virtual Assistant – Midlife Women’s Health
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Medical Virtual Assistant supporting patient communication and healthcare operations for a women's health company. Requires healthcare experience and patient coordination skills.
Responsibilities:
- Manage patient communication through WhatsApp and email, including inquiries, general questions, onboarding support, and follow-ups.
- Collect and organize patient intake forms, consent forms, initial questionnaires, and other required onboarding documents.
- Provide warm, professional, and timely communication to support patient experience, client conversion, and patient retention.
- Schedule, reschedule, and manage patient appointments using the client’s online scheduling platform.
- Coordinate post-visit follow-ups, lab test coordination, and patient instructions or reminders.
- Manage medication and prescription requests by coordinating with the appropriate clinical team members and pharmacies.
- Maintain, organize, and update patient records accurately and confidentially.
- Support medical charting, history-taking, and records management as needed.
- Help ensure timely patient communication, lab coordination, and safe handling of patient information.
- Collect patient payments and assist with basic payment tracking.
- Handle insurance-related tasks, including insurance verification, claims, and coding support, primarily for Hawaii operations.
- Collate receipts and assist with basic bookkeeping tasks.
- Schedule internal business meetings and manage calendars.
- Organize and maintain Google Drive files and documents.
- Provide general administrative and operational virtual assistant support.
- Assist with administrative tasks for the client’s separate Hawaii-based business as needed.
Requirements:
- Experience RequirementsHealthcare / Clinical Background: Required. Candidates must have previous experience in healthcare, clinical support, medical administration, patient coordination, or a similar patient-facing healthcare role. A clinical background is preferred, but healthcare-related experience is required.
- Patient Communication Experience: Required. Candidates must have experience communicating with patients, customers, or clients in a professional support role.
- Patient Intake / History-Taking Experience: Required. Candidates must have experience collecting patient information, intake forms, questionnaires, health histories, or similar patient onboarding details.
- Insurance Verification Experience: Required. Candidates must have experience verifying insurance eligibility and benefits, reviewing coverage details, and documenting insurance information accurately.
- Lab, Medication & Follow-Up Coordination: Required. Candidates must be comfortable coordinating lab tests, medication requests, prescriptions, and patient follow-ups.
- Claims & Medical Coding Experience: Preferred. Experience with claims and medical coding is helpful, especially for the client’s Hawaii operations.
- Education: College graduates are preferred, but qualified college undergraduates may also be considered.
- Technology Experience: Candidates must be comfortable learning and using new technology, proprietary systems, and telehealth-related tools.
- Language RequirementsMust have good English speaking skills and strong English written communication skills.
- A slight accent is acceptable as long as the candidate can communicate clearly and professionally.
- Must have at least intermediate-level Bahasa Indonesia communication skills for patient communication.
- Basic RequirementsMust speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
- Technical RequirementsComputer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Benefits:
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
Similar Jobs
Medical Virtual Assistant, Primary Care
Medical Virtual Assistant at a primary care practice in Massachusetts. Handling patient coordination, scheduling, and administrative support while ensuring excellent patient experience.
Marketing & Operations Virtual Assistant
Marketing & Operations Virtual Assistant supporting marketing initiatives and business operations for clients worldwide. Seeking organized individual experienced in social media management and marketing tools.
Executive Assistant
Executive Assistant enabling executives at Solace to operate efficiently in a complex healthcare startup environment. Managing calendars, communication, travel logistics, and supporting key initiatives.
Physician Assistant – Virtual Urgent Care
Physician Assistant providing virtual urgent care services using telehealth technology. Conducting consultations and treating acute medical conditions remotely with a focus on compassionate patient care.
Executive Assistant – Associate
Manager in Internal Audit for a global consulting firm. Managing SOX engagements and team across locations to deliver value for clients.
Executive Assistant
Executive Assistant supporting founder at multicultural e-learning company. Manage communications, scheduling, and operational support in a fast-growing and autonomous environment.
Pay-Per-Click Virtual Assistant, Remote, Part-Time
Manage client ad spending and deliver actionable insights through data analysis of PPC campaigns. Collaborate with senior marketers to optimize and improve overall campaign performance.
Virtual Assistant I
Virtual Assistant managing incoming customer interactions and appointment scheduling for Porch Group. Providing exceptional service and support for home inspection scheduling needs.
Executive Assistant
Executive Assistant managing administrative support and executive schedules at Honest Health. Coordinating communication, travel, and delivering operational support in a remote environment.
Executive Assistant, Government
Executive Assistant providing high-level support to the executive team at D-Wave Quantum. Coordinating meetings, managing schedules, and facilitating communication with stakeholders and partners.
Entry-Level Virtual Assistant
Entry-Level Virtual Assistant role focusing on streamlining operations and client communication. Position available at a recruitment firm with full training provided.
Entry-Level Virtual Assistant
Entry-Level Virtual Assistant supporting Prime Banchan LLC, a recruitment services firm. Responsible for streamlining operations and client communication within a flexible, remote environment.
Office Control Assistant
Executive Assistant supporting leadership at Envita Medical Center in a fully remote capacity. Handling administrative operations and ensuring efficient workflow in a remote setting.
Executive Assistant – Operations Coordinator
Executive Assistant & Operations Coordinator providing administrative and operational support to a real estate development company. Managing communications, organizing priorities, and coordinating projects.
Executive Assistant – Operations Coordinator
Executive Assistant supporting leadership team at a venture capital firm. Responsibilities include scheduling, meeting coordination, and general administrative support.
Executive Secretary – Legal Affairs Service
Administrative Secretary providing support to legal affairs service in Switzerland. Responsible for documentation, organizational tasks, and legal correspondence with flexible work arrangements.
Executive Assistant
Executive Assistant providing strategic administrative support for the Executive Director at HOT. Managing scheduling, communications, and organizational tasks in a remote environment.
Executive Assistant – Coaches, EOS, Consultants
Executive Assistant managing inbox, calendar, and client onboarding tasks for coaches and consultants. Supporting operational tasks and ensuring effective communication.
Executive Assistant
Executive Assistant to Founders at Sailor Health, revolutionizing care for older adults. Supporting operations and people workflows in a fast-growing digital health company.
Executive Assistant
Executive Assistant supporting the Executive Team at EQT Corporation. Handling administrative tasks, travel, and expense management for senior executives.