Mental Health Helpline Worker – Part Time, Evening Shift
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Job Description
Home-based mental health helpline worker providing crisis support and de-escalation for Rethink Mental Illness callers. Assessing needs, managing risk plans, and connecting people with appropriate services.
Responsibilities:
- Provide telephone-based emotional support and crisis de-escalation.
- Complete assessments and identify support needs.
- Develop and review support, safety and risk management plans.
- Support people to identify recovery goals and take positive steps towards achieving them.
- Signpost and refer individuals to community services and specialist support.
- Work collaboratively with NHS partners and external agencies.
- Maintain accurate and timely records using electronic systems.
- Support volunteers and contribute to continuous service improvement.
- Promote recovery, hope and independence in every interaction.
- Work from home as part of a dedicated team supporting people experiencing urgent mental health concerns.
Requirements:
- Experience supporting people with mental ill health, or experience delivering care and support in a health or social care setting (paid or voluntary).
- Ability to assess an individual's needs and circumstances and develop effective support and risk management plans.
- Strong knowledge of mental health and appropriate intervention approaches.
- Excellent communication, listening and relationship-building skills.
- Ability to work independently while remaining an effective team member.
- A commitment to the values and behaviours of Rethink Mental Illness.
- Enhanced DBS Check with Adults and Children.
- Desirable: QCF Diploma, NVQ Level 3 in Care, Certificate in Community Mental Healthcare, or an equivalent qualification.
- Desirable: Experience working within crisis support, helpline services, mental health services or community-based support.
- Availability to work one full weekend (Saturday and Sunday) every 4 weeks.
- Availability to work bank holidays; annual leave is not permitted over the Christmas and New Year period, with a rota requiring three additional 4-hour shifts.
Benefits:
- Ongoing training and development opportunities.
- Regular supervision and support.
- The opportunity to work within an experienced and supportive team.
- A role where every shift can make a life-changing difference.
- The chance to help people find hope, safety and support when they need it most.
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