NICE CXOne Developer
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Job Description
NICE CXone Developer designing IVR, routing, and API integrations for healthcare contact center transformation. Supporting migration to secure omnichannel platforms for global enterprise clients.
Responsibilities:
- Design and implement NICE-based routing solutions
- Develop secure and compliant IVR applications
- Support migration of legacy call center systems to modern omnichannel platforms
- Coordinate and perform release planning, development, testing, and releases for IVR enhancements across multiple agencies
- Build call flow designs and integrations with backend systems using APIs
- Manage NICE business units and provide input into solution design and network solution optimization
- Design and implement routing for contact center technology
- Collaborate with the Architecture team to design, develop, and deploy APIs and consume APIs
- Provide technical support and troubleshoot scripting issues for customers and internal teams
- Coordinate issue communication and resolution with multiple technology teams
- Review support tickets with agency leadership and oversee support questions from team members
- Troubleshoot complex issues, optimize customer journeys, and ensure seamless system integrations
Requirements:
- 5+ years of experience with Nice InContact CXone
- 5+ years of professional NICE CXOne Studio scripting experience
- Hands-on experience with NICE InContact and/or NICE CXone solutions
- Experience with cloud-based SaaS/PaaS/IaaS providers
- Experience working with virtualized systems, including application servers, databases, and networking infrastructure
- Ability to understand business requirements and translate them into technical requirements
- Conflict management and clear organizational communication
- Excellent communication and teamwork skills
- Nice to have: experience in Contact Center Dashboard Creation
- Nice to have: base knowledge of intersystem networking and data traffic flow between components
- Nice to have: ability to troubleshoot end-to-end call center applications, including Chrome and Edge issues with web-based applications such as Salesforce/Microsoft Dynamics
Benefits:
- Competitive Pay and Benefits: comprehensive compensation and benefits package
- Health insurance
- Language courses
- Relocation program
- Remote work flexibility / Work From Anywhere Culture
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Impactful projects for top global clients
- Inclusive and supportive work environment
- Open communication
- Regular team-building company social events
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