NICE CXOne Developer
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Job Description
NICE CXone Developer designing routing, IVR, and API integrations for a healthcare customer experience transformation. Supporting legacy call-center migration to modern omnichannel platforms.
Responsibilities:
- Design and implement NICE-based routing solutions
- Develop secure and compliant IVR applications
- Support migration of legacy call center systems to modern omnichannel platforms
- Coordinate and perform release planning, development, testing, and releases for IVR enhancements
- Build call flow designs and integrations with backend systems using APIs
- Manage NICE business units and contribute to solution design and network solution optimization
- Design and implement routing for contact center technology
- Design, develop, deploy, and consume APIs in cooperation with the Architecture team
- Provide technical support and troubleshoot scripting issues for customers and internal teams
- Coordinate issue communication and resolution with multiple technology teams
- Review support tickets with agency leadership and oversee support questions from team members
- Collaborate with cross-functional teams to optimize customer journeys and ensure seamless system integrations
Requirements:
- 5+ years of experience with NICE InContact CXone
- 5+ years of professional NICE CXone Studio scripting experience
- Hands-on experience with NICE InContact and/or NICE CXone solutions
- Experience with cloud-based SaaS/PaaS/IaaS providers
- Experience working with virtualized systems, including application servers, databases, and networking infrastructure
- Ability to understand business requirements and translate them into technical requirements
- Conflict management and clear organizational communication
- Excellent communication and teamwork skills
- Experience in Contact Center Dashboard Creation (nice to have)
- Base knowledge of intersystem networking and data traffic flow between components (nice to have)
- Ability to troubleshoot end-to-end call center applications, including Chrome and Edge issues with web-based applications such as Salesforce/Microsoft Dynamics (nice to have)
Benefits:
- Health insurance
- Language courses
- Relocation program
- Remote work flexibility
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Inclusive and supportive work environment
- Regular team-building company social events
- Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality
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