Software Engineer
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Job Description
Software Engineer supporting Arkatechture's Arkalytics data and analytics platform. Troubleshooting AWS production issues and building reliable automation and software solutions.
Responsibilities:
- Troubleshoot and resolve complex production issues across the Arkalytics platform
- Develop software enhancements, bug fixes, and automation that improve platform stability and customer experience
- Investigate application, database, and cloud infrastructure issues within AWS environments
- Perform root cause analysis and implement long-term solutions to prevent recurring issues
- Build and maintain clean, reliable, and well-tested code
- Improve monitoring, alerting, logging, and operational tooling
- Collaborate with Support Services, Customer Success, Product, and Engineering teams to resolve customer issues efficiently
- Participate in Tier 2 and Tier 3 production support and shared on-call rotations
- Contribute to system documentation, knowledge sharing, and continuous process improvements
- Participate in code reviews and help maintain high engineering standards
- Stay current with emerging technologies and recommend improvements that enhance the platform
- Support the Arkalytics platform and related data warehousing and analytics solutions
Requirements:
- 3+ years of professional software engineering experience
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience
- Proficiency developing or supporting applications in AWS
- Strong programming skills in Python or another object-oriented language
- Solid SQL skills and experience working with relational databases (Snowflake or Databricks)
- Familiarity with REST APIs, SDKs, and command-line tools
- Ability to work with structured data formats such as JSON, XML, and CSV
- Strong troubleshooting, debugging, and root cause analysis skills in production environments
- Familiarity with containerized and cloud-native technologies such as Docker, ECS, Fargate, Kubernetes, or microservices is a plus
- Knowledge of NoSQL databases such as DynamoDB is a plus
- Comfort working in Linux or Unix environments
- Understanding of data warehousing, business intelligence, or analytics platforms
- Familiarity with Git, Jira, Confluence, and Slack
- Experience working in Agile software development environments
- AWS certification is preferred, or a willingness to obtain one
- Familiarity with CI/CD pipelines and DevOps practices is a plus
- Financial services industry experience is a plus
- Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
- A collaborative mindset, intellectual curiosity, and a passion for continuous learning
- Submit both a cover letter and resume
- Cover letter must answer the specified production-issue question in 250 words or less
Benefits:
- A flexible remote work policy with optional access to our Portland, Maine office
- A 4-day workweek after 3 years of service
- Generous paid time off, including 11 holidays
- Medical, disability, life insurance, and optional dental/vision
- 401(k) retirement plan with company match
- Training & certification reimbursement
- Milestone recognition programs, annual PTO increases, and more
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