Non-Dispensing Pharmacy Technician
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Job Description
Non-Dispensing Pharmacy Technician at Dragonfly Health, processing prescriptions and providing customer service in hospice healthcare. Collaborating with clinical staff and ensuring medication accuracy and compliance.
Responsibilities:
- Process new prescriptions, refills, and discontinuations with a high level of accuracy.
- Maintain complete and compliant patient medication profiles.
- Respond to high-volume inbound calls from hospice partners, prescribers, and clinical staff.
- Triage and resolve routine service inquiries, escalating complex issues appropriately.
- Deliver exceptional customer service through clear communication and active listening.
- Apply de-escalation techniques when supporting urgent or emotionally sensitive situations.
- Meet service level, quality, productivity, and documentation standards.
- Utilize pharmacy systems and internal tools to manage workflows and document activity.
- Identify service issues and partner with operations leadership on resolution.
- Participate in training, system updates, and continuous improvement initiatives.
Requirements:
- Experience as a Pharmacy Technician in a healthcare setting.
- A detail-oriented pharmacy technician who values accuracy and compliance.
- Strong verbal and written communication skills with a calm, empathetic approach.
- Ability to manage multiple priorities in a fast-paced, call-driven environment.
- Experience working with pharmacy systems, patient records, or workflow platforms.
- A customer-focused mindset with the ability to problem-solve efficiently.
- Comfort handling sensitive patient and clinical information confidentially.
- Adaptability to changing processes, systems, and priorities.
- Strong organizational skills and attention to documentation standards.
- A collaborative team player who partners effectively with pharmacists and peers.
Benefits:
- Competitive Pay
- Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
- Growth Opportunity and Career Advancement
- Agile and Adaptable team culture
- Innovative and revolutionary technology solutions
- A higher calling to provide quality patient care
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