Non-Voice Support, French, English – Fixed Term Contract
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Job Description
Non-voice email and chat support for Spotify, the global music streaming platform. Resolving account, payment, FAQ, and troubleshooting issues in French and English.
Responsibilities:
- Provide email and chat support (no phone calls) to platform users
- Answer common how-to and FAQ-type questions
- Assist with account management and payment-related issues
- Guide users through troubleshooting steps with patience and clarity
- Support Spotify users in a fully international, positive, and collaborative environment
Requirements:
- Fluency in French (C1 level) and English (C1 level)
- Valid EU work permit – required to work in Bulgaria
- Availability to work flexible shifts, including weekends
- Previous customer service experience – a plus, but not a dealbreaker
- Excellent communication skills
- A positive, problem-solving attitude
Benefits:
- Food vouchers
- Multisport card (partially covered)
- Performance bonuses
- World-class training and career growth opportunities
- Digital HR services and 24/7 psychological support
- Fully digital onboarding and contract signing
- Recognition and referral programs
- Engaging employee events and wellness initiatives
- Learning platforms and certification support
- Exposure to global business and an inclusive, multicultural environment
- Fully remote work
- Fully remote training
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