Observability Architect
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Job Description
Observability Architect designing scalable monitoring architecture for Logicalis Managed Services. Improving alert quality, telemetry intelligence, automation, and operational efficiency.
Responsibilities:
- Own the enterprise observability reference architecture and ensure platform effectiveness, signal quality, and operational impact across Managed Services
- Ensure observability platforms deliver measurable improvements in monitoring effectiveness, operational efficiency, and service value
- Evaluate platform capabilities, limitations, and roadmap alignment against customer and Managed Services needs
- Ensure alerts entering ITSM are prioritized, correlated, and aligned to meaningful operational actions
- Align telemetry with contractual obligations, SLA performance, delivery reality, security, compliance, and MSP operational requirements
- Act as escalation point for Operations and Monitoring Engineers on complex alert, incident, and telemetry issues
- Lead observability governance cadence and community of practice, maintaining an agreed tool roadmap with Global peers
- Drive adoption of outcome-based observability practices focused on monitoring effectiveness
- Partner with Service and Technology Architects to convert observability data into service intelligence for leadership reporting, QBRs, and customer value articulation
- Define observability requirements with service owners and architects for service design, lifecycle governance, and service readiness
- Lead cross-functional alignment across service architecture, operations, ITSM, and automation teams
- Support transparent customer reporting, proactive service communication, and articulation of Managed Services’ value
- Establish KPI-driven review processes to improve monitoring quality and outcomes
- Work with the AIOps team to support event correlation, root-cause determination, automated remediation, and expansion of log ingestions
- Ensure the environment is stable through standards application to relevant architectural components
- Assess new service offerings such as APM, synthetics, NetFlow, and observability capabilities across service tiers
- Reduce non-actionable alerts, operational rework, and cost-to-serve while improving alert actionability and MTTR
- Maintain knowledge of applicable laws, regulations, and Logicalis policies
- This job has no supervisory responsibilities
Requirements:
- Bachelor’s degree in a related field (IT, Computer Science, Business Administration, etc)
- Equivalent combination accepted
- 8+ years in monitoring/observability, including 5+ in an MSP or multi-tenant environment
- Strong background in monitoring/observability platforms such as LogicMonitor, Datadog, Dynatrace, IBM Instana, Grafana, or similar APM/ITOM/AIOps platforms
- Experience with OpenTelemetry, log pipelines and cost optimization, CMDB and CI relationship modeling in ServiceNow, synthetics and NetFlow
- Experience scoring vendor RFPs and proofs of value
- Experience designing platform-level architectures for MSP, enterprise, or large multi-tenant environments
- Experience translating telemetry into business and service insights
- Experience improving operational efficiency through telemetry strategy
- Familiarity with CMMC, NIST, PCI, HIPAA/HITECH/HITRUST, and SOX compliance requirements and frameworks
- Deep understanding of alerting strategies, signal quality, and operational workflows
- Experience supporting NOC/Operations/Monitoring teams through escalations, including alert tuning, telemetry troubleshooting, and resolution of complex monitoring issues
- Excellent organizational, time management, and multitasking skills
- Proven ability to manage complex service environments and drive transformation
- Excellent communication, stakeholder management, and analytical skills
- ITIL Foundation Certification or equivalent knowledge of IT service management principles
- Exposure to NOC, SOC, or MSP environments
- Knowledge of common MSP tools, including RMM, PSA, and documentation platforms
- Proficiency in Excel, Power BI, or similar reporting tools
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