Onboarding Consultant I, Bilingual Thai
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Job Description
Toast onboarding consultant helping Thai-speaking U.S. restaurants launch its POS platform. Managing implementation, staff training, and remote Go-Live support.
Responsibilities:
- Serve as the customer’s relationship manager and point of contact from account purchase through onboarding
- Work autonomously under an Onboarding Manager to achieve monthly activation goals
- Prioritize work based on customer needs and Toast requirements
- Partner with restaurant owners during the Go-Live phase and create onboarding plans within timeline and budget
- Create best practices for daily restaurant operations, including labor and food costs, table turn time, and guest relationships
- Conduct remote site assessments to determine networking needs before installation and communicate them to project resources
- Perform remote onboarding while documenting Toast POS installation, best practices, and deviations
- Create and lead onboarding training for restaurant staff focused on operational efficiencies and guest/staff experience
- Manage several onboarding engagements simultaneously, including books of 80+ restaurants
- Provide remote Go-Live support, troubleshoot problems, and deliver follow-up training
Requirements:
- Must be bilingual/fluent in Thai and English
- Experience in the Restaurant or Hospitality Industry
- 3+ years of experience in a role responsible for customer satisfaction and business operations, for instance a Restaurant GM
- Success operating independently and navigating competing priorities in a constantly changing environment
- Proven track record of success in meeting and exceeding goals
- Excellent communication, organizational, and influencing skills
- 1+ years of experience using POS software, ideally in the service industry (nonessential)
- Experience with Salesforce CRM (nice to have)
- Experience working in the tech industry or for a SaaS company (nice to have)
- Training, teaching, or development experience (nice to have)
Benefits:
- Cash compensation (overtime, bonus/commissions if eligible)
- Equity
- Benefits package
- Flexible work model valuing individual needs
- Reasonable accommodations for persons with disabilities during hiring
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