Onboarding Consultant I, Bilingual Vietnamese
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Job Description
Bilingual Vietnamese-English Onboarding Consultant implementing Toast POS for US restaurants. Guiding owners and staff through training, Go-Live support, and operational improvements.
Responsibilities:
- Serve as the customer’s relationship manager and point of contact from account purchase through onboarding
- Work autonomously under an Onboarding Manager to achieve monthly activation goals
- Prioritize work based on customer needs and Toast requirements
- Partner with restaurant owners during Go-Live and build onboarding plans within timeline and budget
- Create best practices for daily restaurant operations, including labor and food costs, table turn time, and guest relationships
- Conduct remote site assessments to determine networking needs before installation and communicate them to project resources
- Perform remote onboarding and document Toast POS installation, best practices, and deviations
- Create and lead onboarding training for restaurant staff focused on operational efficiencies
- Manage multiple onboarding engagements simultaneously, including books of 80+ restaurants
- Provide remote Go-Live support, troubleshooting, post-live guidance, and follow-up training
Requirements:
- Must be bilingual/fluent in Vietnamese and English
- Experience in the Restaurant or Hospitality Industry
- 3+ years of experience in a role responsible for customer satisfaction and business operations, for instance a Restaurant GM
- Success operating independently and navigating competing priorities in a constantly changing environment
- Proven track record of success in meeting and exceeding goals
- Excellent communication, organizational, and influencing skills
- 1+ years of experience using POS software, ideally in the service industry (nonessential)
- Experience with Salesforce CRM (nice to have)
- Experience working in the tech industry or for a SaaS company (nice to have)
- Training, teaching, or development experience (nice to have)
Benefits:
- Competitive compensation and benefits programs
- Cash compensation including overtime and bonus/commissions if eligible
- Equity
- Flexible benefits supporting a healthy lifestyle and changing needs
- Hybrid work model valuing individual needs and in-person collaboration
- Reasonable accommodations for persons with disabilities during hiring
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