Onboarding/Customer Support Specialist
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Job Description
Onboarding Specialist guiding new clients on the trading platform at PrimeXBT. Developing business opportunities and ensuring smooth user transitions during registration and deposits.
Responsibilities:
- Establishing effective communication with clients
- Analyzing the end user experience based on following data: customer’s feedback, support requests data analysis, service data statistics and internal testing
- Helping clients understand the platform and supporting them throughout the process of making a deposit
- Assisting clients via various communication channels (phone, WhatsApp, platform chat, email, push notifications)
- Collaboration with the management and IT/Suport departments
Requirements:
- Minimum of 1 year of experience in a similar role within the financial services industry, focusing on Forex, CFDs, or Crypto.
- Background in sales would be a great plus
- Proficiency in English(clear accent)
- Strong negotiation, communication, and interpersonal skills, with an analytical mindset.
Benefits:
- 100% remote job
- Competitive salary
- Opportunity to work in international and cross-functional team with challenging and in-demand product
- Medical insurance after probation period
- Additional sick leaves every 6 months
- Birthday gifts
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