Online Crisis Counselor I
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Job Description
Online Crisis Counselor providing emotional crisis support via chat for clients in distress. Working with a 24/7 crisis center offering various crisis intervention services.
Responsibilities:
- Answer incoming chats and texts, providing crisis intervention, suicide prevention, and supportive counseling to clients in emotional distress or at risk of suicide
- Conduct safety assessments in line with agency policies, funding, accreditation, and Lifeline Best Practices
- Manage client interactions to ensure efficient and appropriate support
- Initiate police intervention procedures if a Visitor is at immediate risk of harm
- Adhere to state and federal legal requirements, including HIPAA confidentiality and mandated reporting (e.g., CPS, APS, Tarasoff Duty to Warn)
- Collaborate with the online crisis counselor team and Shift Leads on complex cases
- Consult with Shift Leads and Master’s level Crisis Shift Managers on compliance issues, including mandatory reporting, HIPAA, and imminent risk
- Use Microsoft Teams to engage with remote staff and 988 Crisis Shift Leads
- Attend staff meetings and trainings to enhance clinical skills and promote professional development
- Mentor and coach new staff
- Contribute to an environment that focuses on ensuring integrity, respect, and accountability
Requirements:
- Bachelor’s Degree in a social science/behavioral health or related field and one (1) year experience in a mental health or related field
- Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment.
- Passing a typing test with a score of 35 WPM or higher
- Fluency in English (oral and written)
- Courteous, empathic, and professional demeanor
- Proficiency in Motivational Interviewing and active listening
- Strong problem-solving and information-gathering skills
- Superior communication skills to convey information clearly and effectively
- Ability to multitask, including talking and typing simultaneously
- Efficiency in documenting notes in electronic medical records
Benefits:
- Vacation and Sick Time : Vacation up to 200 hours, Sick time up to 108.64 hours
- Competitive compensation
- Holidays: 8 paid per year + 2 paid floating holidays
- Medical, Dental, and Vision
- Health Savings Account (HSA)
- Flexible Savings Account (FSA) medical & dependent care
- Free Employee Assistance program
- 403(b) Retirement Plan matching
- Professional Development opportunities
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