Operations Research Engineer
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Job Description
Operations Research Engineer building OR-Tools optimization services for contact-center workforce planning. Miratech delivers global IT consulting and digital transformation solutions.
Responsibilities:
- Research, design, and develop optimization models for contact center workforce planning, scheduling, and resource allocation
- Design and implement the schedule optimization engine using OR-Tools/CP-SAT
- Own the constraint model end to end by formalizing business rules into a solvable, maintainable model
- Build a production-grade solver as a service within the WFM platform
- Define and validate schedule quality metrics, including coverage attainment, constraint violations, solve time, and solution stability across re-solves
- Instrument the service so quality can be monitored in production
- Build and execute tests and validate optimization algorithms for performance, scalability, and accuracy
- Collaborate with architects and engineering teams to integrate optimization models into an enterprise-grade workforce management optimization engine
- Partner with workforce-planning and real-time-analyst stakeholders to validate generated schedules
- Communicate and present findings, methodologies, and results to engineering and business stakeholders
Requirements:
- 6+ years of professional experience designing and implementing optimization solutions in production environments
- Hands-on production experience with OR-Tools (CP-SAT), or a comparable constraint-programming / mixed-integer-programming solver
- Strong foundation in linear programming, integer programming, or stochastic optimization
- Direct experience modeling and solving workforce or resource scheduling problems
- Experience working with large datasets and solving large scale optimization problems
- Proficiency in Java, Python, or C++
- Experience translating complex business requirements into mathematical models and optimization objectives
- Strong software engineering skills with the ability to build production-ready services and validation frameworks
- Strong analytical, problem-solving, and communication skills
- Working knowledge of WFM domain
- Experience building optimization solutions for workforce planning, scheduling, logistics, transportation, or resource allocation
- Knowledge of forecasting and decision-support systems
- Experience with cloud platforms such as AWS, GCP, or Azure
- Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot
Benefits:
- Comprehensive compensation and benefits package
- Health insurance
- Relocation program
- Remote work flexibility
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Collaboration on impactful projects for top global clients
- Inclusive and supportive work environment
- Regular team-building company social events
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