Part-Time Customer Care Representative
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Job Description
Part-Time Customer Care Representative handling inbound customer calls for Movado Group. Resolving issues and maintaining customer satisfaction ratings in a fast-paced environment.
Responsibilities:
- Provide first-level assessment, support, and resolution of issues
- Answer inbound calls regarding product orders, parts orders, and repair requests in a fast-paced environment
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Handle dispute escalation in accordance to existing policies and procedures
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken
- Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes
- Must be able to work mandatory OT during peak seasons or as required
Requirements:
- High Level of professionalism
- Proven track record of remote experience and fast-paced environment a plus
- Minimum of 3 years of service-related experience in a call center environment
- Automatic Call Distributor (ACD) system experience a plus including app pairing and/or basic troubleshooting
- Must have the ability to learn systems and multi-task by navigating multiple windows to obtain and update necessary information while assisting customers
- Excellent written and oral communication skills
- Basic knowledge of Microsoft Outlook required Outlook Word Excel One Note
- Experience with chat a plus
- SAP experience a plus
- Bilingual/Spanish a plus
Benefits:
- Competitive compensation and benefits package
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