Part-Time Customer Service Representative
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Job Description
Customer Service Representative providing support for an eCommerce sporting goods company. Handling inquiries via various communication channels with operational predictability and customer satisfaction.
Responsibilities:
- Answers and resolves all customer inquiries with quick response time.
- Available to communicate effectively with all customers via social media, phone calls, live chats, questions & answers, product reviews, and emails.
- Product expert in baseball and softball bats and gloves and any other inventory that we offer through our eCommerce platforms.
- Review paid-reviewing orders to reduce the number of credit card chargeback claims.
- Initiate UPS claims on lost or damaged packages.
- Walk customers through the returns process to initiate a return for a refund or exchange.
- Place orders over the phone.
- Create letters, quotes, and miscellaneous correspondence as requested or required on a case-by-case basis.
- Communicate effectively with other parts of the business to implement process improvement based on customer feedback.
- Any other duties as reasonably assigned.
Requirements:
- Successful completion of a bachelor’s degree, in the process of working towards a bachelor’s degree, or equivalent experience.
- Core Value alignment. Our Core Values are the driving force behind how we do business and live our lives.
- Self-driven work ethic. You must be a self-starter who is resourceful, loves taking initiative and seeing things through to completion.
- Genuine curiosity and the desire to learn. We are ever-changing and need employees who are innovative and adaptable.
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