Patient Outreach Specialist, Pharmacy Technician
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Job Description
Patient Outreach Specialist making outbound calls to eligible patients and enrolling them with Shields Partner Pharmacy. Educating patients on services and maintaining confidentiality.
Responsibilities:
- Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
- Educate patients on the services offered by the Shields Specialty Pharmacy Program
- Protect Shields values by keeping information confidential
- Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.
- Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
- Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids.
- Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM).
- Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).
- Perform other duties as assigned.
Requirements:
- 1 years' experience as a Pharmacy Technician or related experience
- Bachelor's Degree or PTCB/ExCPT License required
- Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management
- Prior customer service experience / outbound call experience.
Benefits:
- Active national pharmacy technician certification required (PTCB or NHA/ExCPT).
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