Patient Scheduler – Call Center
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Job Description
Patient Scheduler for Axia Women's Health providing remote support to patients in scheduling and inquiries. Collaborating with clinical staff and ensuring compliance with healthcare standards.
Responsibilities:
- Utilize professional and courteous communication to greet patients when answering phone calls and responding to their inquiries
- Review and manage recall appointments and no show/ cancellation reports
- Promptly and professionally route phone calls to appropriate personnel via direct transfer, paging, voicemail, or redirect as needed
- Retrieve and appropriately route any messages from the answering service
- Perform registration functions for new or existing patients and activate patient files
- Effectively collect and record copayments as required
- Provide advanced financial support to patients and colleagues regarding claim and billing inquiries
- Verify patient insurance eligibility and clearly communicate benefit limitations
- Assist with scheduling patient appointments and follow-up visits
- Ensure accurate and detailed documentation of patient encounters
- Provide additional support to patients and medical staff as needed
- Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations
- Ensure compliance with all Standard Operation Procedures (SOP's) and policies (including HIPAA & OSHA)
- Adhere to practice policies, procedures, and protocols
- Participate in team meetings and contribute to quality improvement initiatives
- Demonstrate commitment to organization's mission, vision, and values by embodying its principles in daily activities
- Uphold high standards of ethical behavior, integrity, and professionalism
- Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives
Requirements:
- High School Diploma or equivalent required
- Minimum 1-2 years of customer service experience
- Call Center experience preferred, but not required
- Computer proficiency, including programs such as MS Office, Word, Excel, email and internet research
- Knowledge of HIPAA and Insurance Payors
- Medical Receptionist/PSR experience preferred
- Experience with electronic health records (EHR) systems preferred, but not required
Benefits:
- Immediate 401(k) matching contribution with no vesting period
- Generous PTO offering with additional time off for volunteering
- Choice of multiple medical insurance plans to best meet your needs
- Access to Axia providers at little to no cost through Axia’s medical insurance
- Axia-paid life insurance, short term and long term disability
- Free counseling for colleagues and family members, including parents and parents-in-law
- Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
- Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!
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