Payments Support Specialist III
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Job Description
Payments Support Specialist III supporting EverCommerce Payment’s partners with technical and operational assistance. Managing case resolutions and ensuring seamless integrations for partners.
Responsibilities:
- Play a crucial role in supporting EverCommerce Payment’s integrated partners
- Manage and execute fraud authorization testing cases
- Handle escalated partner cases and resolve complex technical issues
- Act as a role model and mentor within the Customer Care team
- Participate in new hire and ongoing trainings by creating training materials
Requirements:
- Advanced technical and operational assistance in payment processing
- Expertise in API integration, fraud management, and system troubleshooting
- Ability to manage Tier 3 cases with a maximum of 72-hour SLA
- Knowledge of EverCommerce Payments policies and procedures
- Proactive in identifying team knowledge gaps and suggesting improvements
- Monitor and actively respond to partner queries in Microsoft Teams
Benefits:
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
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