Personal Cruise Consultant
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Job Description
Personal Cruise Consultant selling Norwegian Cruise Line vacations directly to consumers. Managing leads, recommending cruise products, and closing sales while meeting customer retention and revenue goals.
Responsibilities:
- Promote sales to direct consumers by initiating calls, acting on leads and prospects, identifying travel needs, presenting Norwegian Cruise Line products, and making travel recommendations
- Establish and maintain quality customer relationships through exceptional customer service, rapport-building, identifying and meeting customer needs, retention efforts, and follow-up
- Close sales and meet or exceed revenue goals
- Build and maintain relationships with new and existing consumers
- Maintain consumer prospect lists and contact databases to identify client travel trends
- Proactively promote and sell Norwegian Cruise Line products based on client travel history
- Develop in-depth industry and company knowledge to explain cruise product features, benefits, pricing, promotions, itineraries, stateroom upgrades, onboard credits, and other shipboard amenities
- Attend and actively participate in daily team meetings and relevant sales training
- Participate in department-approved mass email campaigns targeting specific guest profiles
- Perform other job-related functions as assigned
Requirements:
- High School Diploma or equivalent
- Bachelor's degree in Marketing, Business Administration, or related field preferred
- Minimum one year of sales experience
- Two years of sales experience preferred
- Cruise sales experience is a plus
- Excellent verbal communication skills for communicating with direct guests by telephone and internally
- Strong working knowledge of Norwegian Cruise Line products, including the current fleet and ship itineraries
- Ability to multitask and work in a high-energy, goal- and quota-driven sales environment
- Adherence to a strictly enforced dress code
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