Pharmacy Technician I
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Job Description
Remote Pharmacy Technician I handling refill requests, pharmacy coordination, and patient support for Oak Street Health. Managing calls, prescriptions, appointments, and care-team updates.
Responsibilities:
- Act as a liaison between patients, providers, and pharmacists
- Provide exceptional customer service and empathetic phone support to Oak Street Health patients
- Field inbound refill requests, investigate refill status, and fulfill medication renewal requests
- Contact patients and remind or assist them in obtaining medication refills
- Make outbound calls to pharmacies on behalf of patients
- Handle approximately 40–50 inbound calls or 60–80 outbound calls per day
- Coordinate with center care teams to overcome refill barriers
- Use electronic medical record platforms to send requests and updates to field care teams
- Document clear and precise information in applicable electronic platforms
- Capture and document all patient requests before ending calls
- Monitor the CareReq queue and complete open requisitions
- Arrange transportation for center visits
- Schedule off-cadence or requested patient appointments
- Use the triage nurse line and warm transfers for acute healthcare concerns
- Execute prescription requests according to current process standards and policies
- Maintain a private, distraction-free home office that protects patient information
- Meet departmental metrics and stay informed of metric changes
- Maintain licensure and certification
- Complete continuing education requirements
- Perform other assigned duties
Requirements:
- Minimum 1 year of retail pharmacy experience required
- Active Pharmacy Technician License in the state of residence
- Certified Pharmacy Technician (CPhT) certification required
- High school diploma or equivalent required
- Bilingual Spanish preferred; medical Spanish a plus
- Strong working knowledge of MS Office and Google Suite preferred
- Ability to execute daily responsibilities with minimal supervision
- Demonstrated ability to deliver high-quality customer service
- Deliver confident and professional service to Oak Street Health patients and internal partners
- US work authorization
- Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
- Prior remote work experience
- Ability to obtain high-speed internet and hardwire equipment to router/modem
- Distraction-free and private remote work environment and reliable dependent care during working hours
- Ability to participate in classroom-style remote training sessions
- Ability to maintain required conscientiousness, professionalism, and reliability in a remote work environment
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- Comprehensive benefits package for full-time colleagues and their families, based on eligibility
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