Pharmacy Technician Services Associate
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Job Description
Pharmacy technician supporting Conduent’s healthcare services and customer accounts. Handling eligibility calls, prescriptions, prior authorizations, and escalated patient concerns remotely.
Responsibilities:
- Provide first call resolution for state eligibility programs via telephone, such as Medicaid and SNAP
- Enter client data into the system
- Assist clients with understanding their rights and responsibilities related to appeals
- Verify eligibility and summarize case activity
- Work daily from assigned queues and incoming documents
- Assist the pharmacy in general pharmacy operations as a program support resource in a patient- and healthcare-provider-facing role
- Retrieve prescriptions from various sources for review and completeness of required information
- Handle prescription prior authorization requests
- Provide tier 1 and tier 2 support and collaborate with the escalation team and floor agents on problem orders
- Clarify healthcare provider and patient concerns on a priority basis to help ship orders on time
- Respond to telephone inquiries and complaints using standard scripts and procedures
- Gather information from callers to resolve situations
- Communicate appropriate resolution options
- Investigate and resolve complaints
- Refer non-routine inquiries and complaints to senior-level Call Center Representatives
- Complete corrective actions requiring second-party review
- Support Conduent’s mission-critical services and solutions delivered for Fortune 100 companies and governments
Requirements:
- Must be 18 years of age or older
- Have a High School Diploma or an equivalent of education required
- Must be able to submit to pre-employment screening and drug testing
- Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
- Must be Certified Pharmacy Technician
- Have prior clerical/customer service work experience
- Have Pharmacy Technician experience
- Comfortable working within established processes and procedures
- Strong customer service, communication, and problem-solving skills
- Experience handling escalated customer concerns and complex issues
- Ability to communicate clearly and confidently
- Ability to multi-task and manage time effectively
- Attestation to detail, grammar, and spelling accuracy
- Computer system experience with data entry and database documentation knowledge
- Monday–Friday availability, 9:00 AM–5:00 PM PST
Benefits:
- Benefits from day one (medical, dental, vision) for eligible roles
- PerkSpot – Employee discount program
- Paid time off and holidays
- Paid training
- Equipment provided
- Career growth and advancement opportunities
- Supportive and inclusive work environment
- No weekend
- Bi-weekly pay
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- PTO or vacation and/or sick time
- Bonus or incentive eligibility based on business need
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