Phone Support Specialist
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Job Description
Support Specialist providing customer support for Olly Olly's local marketing tools through various channels. Act as a trusted representative, ensuring client satisfaction and product value.
Responsibilities:
- Answer customer inquiries via email, chat, and phone
- Become a product expert, guiding customers to maximize tool value
- Investigate and resolve product issues swiftly
- Help customers with clear instructions and tips
- Monitor support metrics to drive continuous improvement
- Advocate for customers, ensuring their voices are heard
Requirements:
- 1-2 years of experience in administrative support for Customer Success or Account Management teams
- Proficiency in English, both written and verbal
- Strong communication and interpersonal skills
- Ability to work independently in a fast-paced environment
- Proficiency in Google Drive, Excel, and other productivity tools
- CRM proficiency, HubSpot preferred
Benefits:
- Salary + bonus based on performance
- Flexible work: 100% remote, with core hours for seamless collaboration.
- Generous PTO, including 15 vacation days and U.S. holidays.
- Join an inclusive, international, and innovative team
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