Platform and Automation Engineer

Posted 3hrs ago

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Job Description

Platform Engineer automating internal SaaS systems for Zyte, a web-data extraction company. Building APIs, cloud infrastructure, security workflows, and AI-powered IT operations for a global remote workforce.

Responsibilities:

  • Architect and operate the internal technology ecosystem powering Zyte’s global company.
  • Administer and integrate business-critical SaaS systems including Salesforce, HubSpot, customer support, billing, collaboration, and engineering tools.
  • Design reliable workflows and data synchronization across multiple SaaS platforms.
  • Write automation scripts and build scripts, services, integrations, CLI tools, event-driven pipelines, bots, and ChatOps integrations.
  • Implement API-driven integrations for CRM, customer, billing, product usage, entitlement, support, product, and CRM workflows.
  • Develop internal tools for IT, operations, onboarding, access management, data synchronization, dashboards, and collaboration platforms.
  • Identify and implement AI-assisted and AI-driven workflows, including internal support assistants, knowledge retrieval, ticket triage, copilots, and operational data analysis.
  • Design automated employee onboarding, offboarding, identity and access provisioning, self-service IT workflows, and internal APIs.
  • Provide ultimate-level IT support to a global remote workforce with root-cause analysis and a person-first service approach.
  • Maintain endpoint security, password management, access audits, Zero Trust practices, and adherence to ISO frameworks.

Requirements:

  • 8+ years in IT Engineering, Systems Engineering, Business Systems Engineering, or Platform Engineering.
  • 3+ years in a senior role owning internal business systems and automation at a SaaS/tech company.
  • Strong scripting and programming ability in Python, Go, Bash, and Node.js.
  • Solid experience operating GCP and AWS environments, including VPCs, IAM roles, EC2, and S3.
  • Strong experience with REST and GraphQL APIs, OAuth authentication flows, webhook-based event systems, SaaS SDKs, and integration frameworks.
  • Deep working knowledge of macOS and Linux environments.
  • Experience implementing and managing SSO, SAML, SCIM provisioning, identity lifecycle automation, and Zero Trust access models.
  • Experience supporting or passing ISO 27001, SOC 2, or GDPR security and compliance audits.
  • Experience in remote-first or globally distributed environments strongly preferred.
  • Preferred: AI-assisted automation experience with LLM APIs, AI copilots, semantic search, knowledge retrieval, and automated AI support or ticket triage.
  • Preferred: Familiarity with Docker and Kubernetes.
  • Preferred: Experience applying SLIs/SLOs to internal IT services.
  • Autonomous, people-centric, AI-driven, security-minded, and growth-oriented approach.

Benefits:

  • Total Flexibility: We are 100% remote. Work from where you are most productive.
  • Innovation Culture: We encourage "hacking" internal processes. If a task is manual, we want you to automate it.
  • Cutting Edge: Work with a tech stack that mirrors our production environment—modern, fast, and open-source-centric.