PMO Manager
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Job Description
PMO Manager overseeing CDW’s Integrated Technology Solutions. Driving project management efficiency and team mentorship across financial and operational goals in a collaborative environment.
Responsibilities:
- Focuses on team and self-continuous improvement and is the "Go To" person for project management expertise, both technically and strategically in their respective region or technology domain.
- Responsible and accountable for team financials, successful project outcomes, gross profit and profitability of projects and programs in a 100+ million-dollar project portfolio.
- Full HR and performance management responsibility for a team of direct and in-direct reports.
- Coaches and mentors team members to improve their technical, consulting, and pre-sales skills.
- Drives quality control to ensure team members projects meet and exceed standardized quality and consistency requirements.
- Creates and delivers PMO centric presentations on key and relevant topics.
- Conducts regular meetings with services leadership on staffing plans and pipeline.
- Manages and looks for ways to increase assigned team utilization attainment.
- Engages in project escalations and triaging efforts.
- Laser focus on the client experience and ability to work with sales leadership and other functional leadership to attain best possible outcomes for our clients.
- Ability and desire to assist and lead internal initiative efforts focused on developing standardized templates, tools, methodology standards and PMO brand value enhancement activities whenever possible.
- Ability to utilize equity-based training techniques and inform assigned team members on changes in methodology, procedures, tools, and templates.
- Promotes a "can do" culture and collaborative problem-solving mindset.
- Acts as a resource to peers and sales for advice and recommendations on program structure and delivery.
- Assists with new hires and proactively provides mentorship and guidance to new hires to accelerate productivity.
- Establish and cultivate solid working relationship with all internal clients –Services Managers, Solutions Teams, Recruiters, Account Executives, Sales Management and Senior Leadership Team.
- Engages in the interview processes for new hires and performance evaluations for current team members.
Requirements:
- Bachelor's Degree
- 7+ years of project and program management experience with 1 year of managerial experience, OR 11+ years of project and program management experience with 1 year of managerial experience
- Previous consulting management and/or sales management experience
- Demonstrated subject matter expertise in both traditional and Agile project management principles and practices
- Knowledge and proven success of engaging with and collaborating with pre-sales and sales teams
- Ability to adapt to the business needs of the practice and team coverage model
- Strong interpersonal skills including coaching, mentoring, and collaborating
- Excellent presentation skills
- Strong communication skills, both oral and written
- Must be able to communicate effectively and in a constructive manner with management, peers and coworkers
- Ability and willingness to travel up to 25%
- Ability to identify and creatively resolve client, project, and people issues
- Experience working with vendors and business partners
- Ability to lead and manage to ensure attainment of critical results
- Ability to act as a trusted advisor in a strategic partnership
- Demonstrated ability to meet business unit sales objectives
- Ability to lead and develop team members across multiple geographies both remotely and in-person
- Comfortable with, and interest in, learning new technologies
- Experience with team operations including responsibility for revenue and cost targets, a plus
- Strong influencing skills, a plus
- Demonstrated experience with Agile Project Management Tools - JIRA, ADO, etc, a plus
- Previous experience navigating a matrix organization, a plus
- Relevant Certifications (e.g., CSM, PSM, CSP, SPC, PMP, SAFe, etc.), a plus
- MBA or advanced degree, a plus
Benefits:
- Quarterly bonus target of 25% subject to terms and conditions of plan
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