Practice Access Manager, Bilingual – Spanish
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Job Description
Bilingual Practice Access Manager supporting BlinkRx, Blink Health’s prescription-access platform. Educating providers, managing accounts, and advancing prior-authorization solutions.
Responsibilities:
- Manage defined provider accounts within a specific region or territory to support access
- Educate healthcare providers and office staff on access services and reimbursement solutions based on manufacturer business rules and the BlinkRx platform
- Provide compliant, consultative education regarding BlinkRx access solutions and prior authorizations
- Educate providers and staff about BlinkRx services and benefits to help patients start and remain on prescribed medication therapy
- Reconfirm benefits and grow provider usage of BlinkRx
- Conduct proactive outbound outreach to provider offices by phone
- Identify and act on growth opportunities and position access solutions for new and existing patients
- Maintain account conversations and relationships across an assigned territory
- Manage regular touchpoints, track engagement, and ensure continuity of service
- Serve as the first point of contact for prescription or patient inquiries
- Build relationships with practices and offices and remove barriers to access
- Create custom profiles for provider preferences regarding prior authorization support and status updates
- Support the Brand Field team with healthcare provider and BlinkRx questions
- Introduce partner field representatives to BlinkRx
- Provide approved communications to healthcare providers regarding patient status
Requirements:
- Fluent in both English and Spanish (written and verbal) to effectively serve Spanish-speaking clients
- Background in pharmacy sales, healthcare account management, or outbound sales in a healthcare/pharma setting is strongly preferred
- Understanding of prescription workflows across provider offices and pharmacy channels
- Solution-oriented mindset with strong analytic capabilities
- Exceptional communication and interpersonal skills
- Ability to build and maintain strong relationships with internal and external clients
- Comfort with outbound calling and ability to introduce products or services and drive conversations forward
- Willingness to travel as business needs demand, including internal training sessions, industry conferences, and occasional in-person HCP visits
- Ability to thrive in a dynamic and fast-paced environment
- Ability to prioritize duties and manage multiple projects from start to finish with minimal supervision
- Strong time-management and organizational skills
- Must exercise strict confidentiality and have impeccable judgment
- Ability to coordinate several tasks simultaneously
- Experience working with a CRM (e.g. Salesforce) and softphone system is preferred
Benefits:
- Equal opportunity employer valuing diversity
- SMS or MMS application updates for applicants who provide their phone number and consent
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