Practice Assistant
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Job Description
Practice Assistant coordinating clinical documents, medical records, referrals, and patient requests. Supporting Midi Health’s remote healthcare operations and clinician productivity.
Responsibilities:
- Receive, review, flag, and route clinical document requests, including consult notes, disability requests, and subpoenas
- Ensure accurate filing in the EMR and proper follow-up action
- Triage inbound administrative calls and messages and route or escalate them according to protocols
- Handle incoming medical records from external providers, upload and index documents in the EMR, resolve missing or incomplete data, and coordinate external-record requests
- Monitor and manage Medical Records Slack requests, tag cases, escalate urgent items, and maintain closure statuses
- Initiate, track, and confirm referrals and consult orders; coordinate among patients, referring providers, and Midi clinicians
- Perform post-visit document delivery workflows for patients
- Support clinical and administrative operations across Midi Health to improve care delivery and clinician productivity
Requirements:
- Experience in telehealth operations, medical assistant support, or virtual healthcare administration
- Proficiency with EMR systems (Athena) and Slack/multiple communication platforms
- Strong organizational skills with high attention to detail
- Excellent written and verbal communication
- Healthcare terminology and HIPAA compliance knowledge
- Basic technical proficiency (videoconference tools, telehealth platform troubleshooting)
- Certified Medical Assistant Administrative (CMAA) or equivalent (preferred)
- Experience handling referrals and prior authorizations (preferred)
- Bilingual (e.g., English/Spanish) or familiarity with diverse patient populations (preferred)
- Must be authorized to work in the United States without current or future sponsorship needs
- Availability Monday–Friday, 8:30am–4:30pm PST
Benefits:
- Health, dental, and paid time off benefits
- 100% remote work environment
- Opportunity to join a fast-growing, mission-driven healthcare startup
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