Principal Applied Scientist – User Modeling
Posted 1ds ago
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Job Description
Principal Applied Scientist building user-modeling and reinforcement-learning systems for Zillow’s real estate platform. Developing LLM post-training, reward models, and online evaluation for home-shopping agents.
Responsibilities:
- Build user world models that help agents understand each shopper’s journey, goals, and how actions affect outcomes
- Own LLM post-training pipelines, including SFT, DPO, and reinforcement fine-tuning (RFT/GRPO), end-to-end on GPU infrastructure
- Build and train multi-category reward models (PRMs) that emit scalar signals from contrastive preference pairs
- Design on-policy and online assessment using LLM-as-a-Judge frameworks to score live agent trajectories
- Translate offline evaluation rubrics into generalizable reward functions for arbitrary production traces
- Drive complex, ambiguous work end-to-end in collaboration with product, engineering, science, platform, and data teams
- Provide technical leadership and mentorship
- Translate state-of-the-art AI research into production impact for Zillow’s home-shopping experiences
Requirements:
- PhD in Computer Science, Statistics, Economics, Machine Learning, or a related quantitative field, with depth in reinforcement learning or causal inference
- Hands-on experience modeling user behavior at scale using sequence models over event streams, sessions, or trajectories
- Experience predicting user intent or long-term outcomes
- Practical depth in causal inference, including propensity scoring, treatment-effect estimation, and off-policy evaluation, or reinforcement learning applied to real sequential decision problems
- Ability to independently scope and solve ambiguous problems end-to-end
- Ability to provide technical leadership to scientists and MLEs
- Working proficiency in Python and ML frameworks such as PyTorch or TensorFlow
- Ability to run experiments and read, review, and debug code
- Background in economics or econometrics, such as demand modeling or consumer choice
- Published work in RL, causal inference, survival analysis, or user modeling/simulation
- Experience with generative sequence models or conditional language generation for behavioral/conversational simulation
- Experience with rare-event modeling and probability calibration at scale
- Familiarity with two-sided marketplaces, real estate, or long-horizon consumer journeys
Benefits:
- Equity awards based on factors such as experience, performance and location
- Remote work from a physical location of choice within the eligible U.S. locations
- Flexible work through Cloud HQ
- Equal employment opportunity and accommodation support














