Principal Managed Services Consultant
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Job Description
Principal Managed Services Consultant optimizing Atlassian ecosystems for enterprise customers. Advising on architecture, stability, adoption, and strategic transformation at Valiantys.
Responsibilities:
- Act as a trusted strategic advisor to enterprise customers
- Lead complex problem diagnosis and resolution across customer environments
- Improve client system stability by proactively identifying patterns, anomalies, recurring issues, and risks
- Design and implement scalable frameworks, best practices, and solutions
- Lead high-level value conversations, roadmap planning, executive briefings, optimization programs, and transformation initiatives
- Build consultative relationships with senior client stakeholders
- Coach Managed Services team members
- Establish and roll out standards for knowledge management, enablement content, onboarding, and knowledge transfer
- Collaborate across Sales, Delivery, Transformation Consulting, Customer Success, and regional teams
- Contribute to Valiantys thought leadership through webinars, blogs, events, and knowledge-sharing initiatives
Requirements:
- Senior-level consulting experience in Managed Services, Atlassian consulting, enterprise technology, digital transformation, or a similar client-facing technical environment
- Deep technical expertise across the Atlassian ecosystem
- Strong understanding of enterprise architecture, system stability, integration patterns, and operational best practices
- Proven problem-solving skills to diagnose complex issues, identify root causes, and design scalable, sustainable solutions
- Experience leading strategic customer conversations, value roadmap planning, executive briefings, or optimization initiatives
- Strong stakeholder management skills
- A consultative mindset connecting technical recommendations to business drivers, transformation goals, and measurable customer value
- Mentorship and coaching experience
- Excellent cross-functional collaboration skills
- Native-level or bilingual German is mandatory
- Strong professional English communication skills
- Ability to be based anywhere in Germany
Benefits:
- Continuous development through training, certifications, communities, and knowledge sharing
- Remote or hybrid work model
- International and multicultural environment
- Flexible remote work policy
- Optional company pension plan
- Gym membership / gym pass
- Statutory vacation entitlement + 5 additional days
- Opportunities to contribute to thought leadership, communities, and cross-regional initiatives
- Collaboration with experienced experts across consulting, delivery, sales, and transformation teams
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