Product Owner – Shop Operations
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Job Description
Product Owner leading the definition and enhancement of technician-facing features at Fullbay. Collaborating with engineers and QA to improve user experience in the automotive repair platform.
Responsibilities:
- Define and evolve technician-facing capabilities that improve workflow efficiency and usability.
- Prioritize initiatives that improve technician productivity and reduce friction in daily workflows.
- Represent technician needs in product decisions by identifying workflow gaps and operational friction.
- Conduct technician interviews and field research to inform product direction.
- Lead day-to-day delivery using Kanban practices to maintain focus and flow.
- Collaborate with Product Managers and other Product Owners to maintain alignment across domains.
- Communicate progress, risks, and decisions clearly to engineering leadership and stakeholders.
Requirements:
- Bachelor’s degree in Business, Computer Science, or a related field (or equivalent practical experience).
- 4+ years of experience in Product Management, Product Ownership, or a related role within a SaaS or technology-driven organization.
- Hands-on experience in a shop environment can substitute for some of this requirement.
- Demonstrated experience owning a product backlog and delivering customer-facing software features in an Agile environment.
- Ideal candidates may have direct experience working in a commercial repair environment (e.g., as a technician, service advisor, or shop operator) or have built software solutions closely serving technicians and shop-floor workflows.
- Meaningful experience within automotive, fleet, or commercial repair industries—either through software products serving these markets or direct operational experience—is strongly preferred.
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