Product Support Specialist – Aviation IT
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Job Description
Product Specialist in aviation IT assisting airline customers and managing software implementation. Requires expertise in aviation records and strong communication skills for training and problem-solving.
Responsibilities:
- Act as a liaison between airline customers and programming department
- Identify, research and resolve technical and software problems
- Liaison with Development Department to document customer specifications
- Test software program modifications to report technical problems
- Customer training (on-site or at Trax location)
- Manage and coordinate customer projects
Requirements:
- Bachelor’s Degree in Aviation, Business or related field
- At least 3-5 years of experience in the aviation field
- Experience working with Trax or similar related aviation maintenance software
- Proficiency in the English language with ability to speak multiple languages, preferred
- Outstanding Communication skills – both verbal and written
- Must have excellent communication, teamwork and problem-solving skills
- Excellent customer service skills
- Attention to customer issues with a sense of urgency
Benefits:
- 50%+ of domestic and international travel
- Potential for relocation
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