Professional Services Consultant
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Job Description
Professional Services Consultant deploying Illumio’s ransomware-containment platform for Brazilian clients. Advising on integrations, cloud infrastructure, automation, troubleshooting, and security operations.
Responsibilities:
- Act as a trusted advisor to clients integrating Illumio into their environments
- Manage Illumio platform deployments and upgrades, coordinating timeframes and resources
- Conduct technical reviews and guide change preparation
- Develop Illumio-specific API scripts for service deployment, monitoring, and management
- Provide best practices, documentation, and optimization recommendations
- Prepare and maintain project documentation
- Collaborate with IT Security, Security Tooling, and Security Operations teams
- Monitor and troubleshoot deployments, addressing anomalies and performance issues
- Serve as the primary interface between client teams and Illumio product and support teams
- Provide deployment effectiveness metrics and reporting
- Support internal teams with integration documentation and security ruleset and policy development
- Facilitate platform testing and validation for client service teams
- Conduct knowledge-transfer and product-training sessions for client teams
- Complete administrative documentation, including timesheets and weekly reports
Requirements:
- 3+ years of consulting or advisory experience
- Strong experience with Linux, preferably CentOS/Red Hat, and Windows Server platforms
- Experience with AWS, Azure, GCP, or OCI cloud computing service provider models
- Experience with container platform architecture, such as Kubernetes or OpenShift
- Experience with Bash, Python, Ruby, Chef, Puppet, or Ansible
- Expertise in networking concepts, including network flows, protocols, and application security controls
- Ability to diagnose and resolve issues in unfamiliar technology environments
- Ability to adapt quickly to evolving technology and new tools
- Client-facing, conflict-resolution, and project-management experience
- Excellent communication skills and ability to tailor messages to different audiences
- Broad understanding of IT infrastructure
- Ability to quickly assimilate new product knowledge and apply it in customer environments
- Technical fluency in Portuguese, Spanish, and English
- Willingness to travel to the Silicon Valley headquarters for product training and knowledge development
- Prior Illumio experience is not required; training will be provided
Benefits:
- Equity opportunities
- Bonus / employee incentive program
- Medical, dental, and vision coverage
- Health and dependent savings accounts
- Life and disability programs
- Paid parental leave
- Voluntary benefit programs
- Company-sponsored wellness program
- Wellness reimbursement program
- Retirement savings
- Paid time off
- Paid holidays
- Training provided for Illumio product knowledge
- Travel to Silicon Valley HQ for product training and knowledge development
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